Agency:RAPPJob Function:Projects and Performance ImprovementJob Subfunction: Business Performance and Process ImprovementJob Description:WHO WE ARE:We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being.HOW WE DO IT:At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.YOUR ROLE:We are seeking a highly organized, strategic, and creatively driven Creative Project Manager to lead integrated marketing and CRM campaigns. This role sits at the intersection of creative, marketing, data, and technology, ensuring work is delivered on time, on budget, and on brand.You will oversee complex projects across multiple channels (email, digital, CRM, and integrated campaigns) while partnering with cross-functional teams with a focus on creative.YOUR RESPONSIBILITIES:Program & Creative Project LeadershipSupport creative leadership in translating business objectives and marketing briefs into compelling creative strategies and actionable creative directionPartner with creative directors, designers, copywriters, and production teams to ensure world-class creative executionChampion innovative creative approaches, trend awareness, and breakthrough storytelling that differentiates brand and campaignsEnsure creative work aligns with brand guidelines, UX best practices, accessibility standards, and campaign objectivesCreative & Campaign ExecutionLead end-to-end execution of creative campaigns and multi-channel deliverables (email, CRM, web, social, display, direct mail)Oversee production workflows for creative assets including concepting, design, copywriting, motion graphics, and video productionManage creative resource allocation to ensure optimal talent deployment across projectsDrive quality assurance processes including creative reviews, rendering QA, personalization testing, and compliance checksProvide support for creative standards, asset libraries, and production templates for consistency and efficiencyCross-Functional CollaborationBuild strong collaborative relationships with internal creative talent, clients, and external production/agency partnersFacilitate creative brainstorms, strategy sessions, and collaborative workshops to align vision and drive innovationCoordinate resources and dependencies across creative projects to ensure seamless delivery and timeline adherenceEnsure translation of client and business needs into creative briefs and direction that inspire creative teamsFinancial & Operational ManagementSupport Statements of Work (SOWs), estimates, and change ordersManage project budgets, track spend, forecast financials, and ensure delivery within scopeOversee vendor management, including cost tracking and integration into project plansIdentify and drive process improvements to increase efficiency, scalability, and consistencyEmail & CRM OperationsLead execution of email and CRM campaigns including lifecycle, triggered, and promotional programsCollaborate with marketing automation teams for build and deploymentOversee QA processes (rendering, personalization, links, dynamic content)Ensure proper segmentation, scheduling, and deployment readinessPerformance & OptimizationPartner with analytics to measure creative performance, learnings, and impact on campaign resultsApply insights and creative learnings to drive continuous improvement of future campaigns and creative approachesChampion creative excellence, innovation, and operational best practices across the teamProcess Improvement & Team LeadershipContinuously improve workflows, tools, and ways of workingMaintain documentation for processes, standards, and learningsManage and provide support to creative team to promote best practices across the teamChampion operational excellence, collaboration, and delivery qualityREQUIRED SKILLS:3+ years of relevant experience managing projects (preferably within an interactive advertising or marketing agency environment)Knowledge of project management principles, methods and techniquesUnderstanding of creative design and development principles, specifically for email/digital developmentExperience managing project timingProven organizational skills and attention to detailStrong business writing skillsStrong interpersonal and communication skillsDemonstration of drive and initiativeAbility to work effectively within a team environmentOur hybrid work model:RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Chicago: $60,000 - $73,000Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.Link to Recruitment Privacy Notice: https://www.omc.com/privacy-noticeFor US Job Seekers:It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.