You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting. Responding promptly to helpdesk tickets via phone, email, or web-based channelsTroubleshooting and resolving customer issues using established procedures and resourcesDocumenting all customer interactions and resolutions in a ticketing systemEscalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notesAssisting with onboarding and support for new/existing usersCollaborating closely with team members to ensure timely and accurate issue resolutionsMaintaining a high standard of customer service and professionalism in all interactions Career Level - IC0