Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely. Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Participate in standby shift rotation so that the team can support customers with 24/7 commitment.Works primarily at customer sites. Preferred Qualifications:Driver's license in Japan.Technical degree or equivalent practical experience in Computer Science, Information Technology, Electronics, or a related field.Experience of working in a data center or mission-critical technical environment.Understanding of data center infrastructure (server/storage hardware, networking, cabling, and power/cooling systems).Hands-on experience with troubleshooting, diagnostics, and basic repairs of server hardware.Familiarity with ticketing systems, inventory management tools, and change management processes.Excellent communication skills in Japanese (business level or above). English is a plus.Flexibility for standby shifts, including night-time and weekends/holidays, as needed. Career Level - IC2