KeyResponsibilities Provide implementation services to new and existing customersDocument and validate customer’s business requirements and map to NetSuite functionalityConfigure/customize NetSuite application to meet customer’s business requirementsConduct consulting sessions (on-the-phone and in-person) and document with meeting minute summariesAttend internal project meetings and provide status on progress of activities and deliverables Provide Sales / Account Management supportSupport the sales cycle through solution review and feedback, and assistance with scoping and estimation Contribute to internal PS initiativesDocument solutions and contribute to solutions repositoryDocument Best Practices and share with PS practice Participate in SME program in area(s) of interest and expertise Focus on Continuing EducationContribute to internal PS knowledge share; Review posted feedback on a continuous basisParticipate in Continuing Education sessionsBe fully versed on functionality released with each new product upgrade. Problem Solving Works on problems of diverse scope where analysis of data requires evaluation of numerous factorsDemonstrates good judgement in selecting methods and techniques for obtaining solutionsAbility to resolve routine issues per defined parameters and procedures, and escalate when necessaryAbility to document reusable solutionsQuickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environmentPossesses a passion for helping customers find creative ways to more effectively run their businesses Autonomy Determines methods and procedures on new job assignments, and may coordinate and/or lead team activitiesIndependently organizes and performs most work required within area Decision Making Ability to influence customers to modify current business practices, as requiredAbility to manage scope and expectations with the customerGenerally receives guidance and direction from other project resources (Consulting Technical Manager, Project Manager), and ManagerEngages in the Sales / Account Management process with little or no guidance from Management. Interpersonal Skills Strong written and verbal communication skillsStrong presentation skillsAbility to establish credibility and rapport with internal and external stakeholdersAbility to work within project teams, and collaborate cross-departmentallyAbility to communicate effectively with functional and technical resources Soft Skills Demonstrates full competence in business functionAbility to manage multiple projects Technical Skills Strong understanding of core financial and business processes (order-to-cash, procure-to-pay, financial close).Experience with software in a SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presenceConsulting experience with NetSuite required; familiarity with adjacent or competing systems a plus (Microsoft Dynamics 365, Sage Intacct, SAP Business One/S4HANA, Acumatica, Salesforce, Epicor, or Infor) Career Level - IC3