The role will facilitate and coordinate activity between the Oracle teams supporting Office of Mental Health (OMH), inclusive of Application Management Support (AMS), Upgrade Center, Help Desk and Contract Management and Recovery Services (CMARS). Responsibilities include: Business Operations:· Monitoring daily claims production· Monitoring and resolution of any claim transmission errors to the clearinghouse· Adjusting Claims Rule Development Tool (CRDT) rules to meet payer requirements· Monitoring of system generated charges and resolution of charge posting failures.· Management of all third-party licenses and maintenance agreements for hardware and software used in the operation of the Billing System.Technical Operations:· Monitoring and reconciliation of all system interfaces (i.e., OMH EMR, remittances, OMH data warehouse, etc.), including the identification and resolution of transmission failures.· Monitoring and resolution of any claim transmission errors to the clearinghouse. Actively monitoring and ensuring successful completion of all system scheduled and unscheduled activities, processes, and functions.· Monitoring system performance to ensure all the required service level agreements (SLAs) are met.· Job monitoring (ex. Validate that all scheduled jobs are successful and remediating any issues or failures that occur).· Work in conjunction with help desk support, Upgrade Center, and Application Management Support (AMS) to manage database administration and change control functions.· Ongoing Services include Solution Architect which includes working in conjunction with Cerner Client Alignment Executive, Upgrade Center Team, AMS and when applicable, the contract management and recovery services (CMARS) team to provide ongoing services to support and maintain the Billing System. These services include:· A roadmap of planned releases and upgrades· Maintenance and upgrades to Billing System· Notification of all system changes including Release Notes· Testing of all releases, including planning for and facilitating UAT testing for pre- and post-Go Live releases· Management and deployment of updated versions of firmware and software for all environments. Fulfillment of approved service requests for changes to the Billing System which include updates to system functionality configurations, or localizations including system tables (i.e., charge master, provider master, etc.), dropdowns, data fields, billing edits, billing rules, etc.· Maintenance: Initiated by the Vendor, or the upgrades, patches, hardware, and software changes etc. that are necessary to maintain and improve the Billing System over time and keep the Billing System compliant with all requirements. The Solution Architect will work in conjunction with the Cerner Client Alignment Executive, Upgrade Center Staff and AMS and CMARS representation when applicable to organize and complete the following events· Maintenance changes must be categorized, reviewed, approved and timeframes communicated to OMH through the Change Management Process. Changes may include system patches, security upgrades, changes to Federal and New York State regulations, policies, and standards, as well as changes to payor practices.· Service Requests: These are requests for support or changes to be made to the Billing System in the following categories:· Incident: An unplanned disruption in system or business operations either reported by OMH users, found by the Vendor’s staff, or uncovered by the Vendor’s monitoring tools. Incidents are reported to the Cerner Help Desk and tracked in Cerner’s ticketing system. Those incidents that are determined to be an error, flaw, mistake, failure, or fault in the Billing System are considered a defect.· Incidents are researched by the Cerner Help Desk, triaged and the severity level is determined by the impact· Timeframes for resolution are established based on the severity level· Incidents would not be processed through the change management process unless the incident was identified to be a defect which required a change to the system to resolve. If found to be a defect, the change required to resolve it would be categorized, reviewed, approved and timeframes communicated to OMH through the change management process.· Examples include password resets, user unable to access reports or unable to print, claims not generating etc.· Change Request: Initiated by OMH-SOFG Management, “Changes” include any addition to or modification of the requirements that result in a change to the system or to the services to be provided.· Change requests must be categorized, reviewed, approved by Cerner and OMH and timeframes communicated to OMH through the change management process.· Examples include: New business or technical requirements, design, and development of system enhancements such as new interfaces to OMH systems, transition to new EMR, implementation of a General Ledger system, new functionality, etc.Preferred Qualifications include:· Significant experience implementing or administering/supporting the Oracle Cerner Soarian Financials Revenue Cycle Management solution.· Experience in identifying opportunities for operational improvements for greater efficiency.· Excellent communication and organizational skills.· Project and team leadership experience.· Consulting role experience.· A Bachelor level degree in a relevant discipline.· Ability to work onsite as needed at customer location in Albany, NY.· Competitive Healthcare Revenue Cycle solution offerings may be considered.· NOTE US employment visa sponsorship is NOT available for this position. Disclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $29.42 to $63.65 per hour; from: $61,200 to $132,400 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.Career Level - IC3