Support Engineer – Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. OverviewAs a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction. You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues. Key ResponsibilitiesInvestigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflowsPerform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling serversRespond to customer inquiries (technical and non-technical) via phone, email, and messaging platformsCollaborate cross-functionally to escalate and resolve complex or critical issuesDocument all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecyclePrioritize workload effectively to meet service level expectations and client needsProvide guidance and support to internal stakeholders on escalated customer situationsContribute to a collaborative team environment by sharing knowledge and supporting peersParticipate in after-hours, weekend, and holiday on-call rotations for critical issue support Qualifications3+ years of experience in customer support, technical support, IT services, or healthcare industryBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)Experience with troubleshooting, help desk environments, or ticketing systemsAbility to work onsite 3 days per week in one of the designated hub locationsAbility to obtain required government security clearance Preferred SkillsBasic IT and networking knowledgeExperience with SQL or querying databasesFamiliarity with CCL, HL7, or healthcare systemsExposure to backend troubleshooting or system maintenanceTechnical certifications (preferred) Disclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $21.20 to $45.05 per hour; from: $44,100 to $93,700 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.Career Level - IC1