Are you an experienced problem solver who enjoys troubleshooting and investigation? If you have a solid foundation in IT and are looking to take the next step in your career, this is an exciting opportunity to grow in a dynamic, fast-paced environment. At Oracle Health, we are committed to creating a human-centric healthcare experience powered by unified global data. Our solutions connect clinical, operational, and financial systems to improve outcomes, reduce costs, and support better decision-making across the healthcare ecosystem. As a Technical Solution Analyst II, you will join the International Support team, where you will provide functional and technical support to clients, investigate and resolve incidents, and collaborate with cross-functional teams on more complex issues. You will also leverage your prior experience to contribute to process improvements and support best practices. To succeed in this role, you should have a bachelor’s degree in IT, Healthcare, or a related field (or equivalent experience), at least 2+ years of relevant experience, strong SQL skills, and fluency in English. Provide incident resolution and application maintenancePerform troubleshooting investigations in front-end and back-end applicationsOwn, troubleshoot, and document investigations and resolution of incidents and complex casesCommunicate with clients to explain next steps and resolutionsWork with Development, Engineering, and Project teams to resolve escalated issuesDocument notes, activities, investigation steps, and knowledge articles throughout the lifecycle of an issueManage workload and handle multiple cases to ensure timely resolutionPrioritize work based on severity, urgency, and business needsDrive continual improvement of support practicesParticipate in on-call rotation and provide support outside standard hours as neededTravel up to 20%Work from the Bucharest office 5 days per weekPerform other responsibilities as assignedFollow corporate security policies and safeguard client and organizational data#LI-DNI Career Level - IC2