Business Operations Intern
Palo Alto Networks
Business Operations Intern
Job Description
Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryInternship Duration: 3 to 6 monthsAbout the Role:We are seeking analytical, proactive, and automation-minded interns to join our Renewal Services and Sales Operations team. This internship offers valuable exposure to commercial operations, sales performance reporting, and automation initiatives. The role will focus on optimizing operational processes, designing internal support systems, and delivering actionable insights across renewal and sales workflows.Key Responsibilities:1. Workflow Documentation & Process AutomationUnderstand and document key workflowsIdentify pain points and inefficiencies and opportunities for streamlining.Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.2. Service Level Agreements (SLA) KPI Measurement & ReportingUnderstand and establish baseline performance and SLA metrics Build dynamic reporting dashboards (e.g. Tableau, Excel) to track and visualize performance.Automate regular report generation and data pulls to support periodic performance reviews and audits.3. Design & Implement a Ticketing / Queue SystemBuild a structured intake and tracking system for Sales/Channel quote requests using:CRM tools (e.g., Salesforce)Google Forms + Sheets + automation toolsShared inbox management or ticketing tools (e.g., JIRA, ServiceNow)Ensure the system supports request prioritization, assignment, escalations, and SLA tracking.Automate alerts, updates, and reporting.4. Support Sales Operations – Sales KPI Reporting & Data IntegrationCollaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets).Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.Innovate new ways to visualize or improve visibility into sales performance trends.Key Learning Outcomes:Exposure to real-world business operations and commercial strategy in the tech industry.Hands-on experience with automation tools and business intelligence platforms.Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration.Practical skills in workflow design, dashboard creation, and CRM/ticketing systems.Preferred Qualifications:Education:Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline.Technical Skills:Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA). Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for Excel) is a bonusExperience with automation or scripting tools (e.g., Python, Apps Script, Power Automate, Zapier)Familiarity with reporting platforms (e.g. Tableau, PowerBI)Exposure to CRM systems like Salesforce or database tools (e.g., SQL) is a plusAbility to consolidate and manipulate data from multiple sourcesSoft Skills:Analytical and detail-orientedSelf-motivated and able to manage multiple tasks independentlyExcellent communication skills, both verbal and writtenStrong collaboration and stakeholder engagement skillsBonus Skills (Nice to Have):Experience with service/ticketing systems (e.g. ServiceNow)Prior involvement in sales or renewal operations projectsKnowledge of SLA governance, sales pipeline metrics, or quote lifecycle processesQualificationsOur Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Only Singaporeans
Locations
- Office - Singapore - Singapore
Skills Required
- Advanced Excel toolsintermediate
- automationintermediate
- reporting platformsintermediate
- service/ticketing systemsintermediate
- SLA governanceintermediate
Preferred Qualifications
- Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline. (experience)
- Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline. (experience)
- Technical Skills: (experience)
- Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA). Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for Excel) is a bonus (experience)
- Experience with automation or scripting tools (e.g., Python, Apps Script, Power Automate, Zapier) (experience)
- Familiarity with reporting platforms (e.g. Tableau, PowerBI) (experience)
- Exposure to CRM systems like Salesforce or database tools (e.g., SQL) is a plus (experience)
- Ability to consolidate and manipulate data from multiple sources (experience)
- Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA). Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for Excel) is a bonus (experience)
- Experience with automation or scripting tools (e.g., Python, Apps Script, Power Automate, Zapier) (experience)
- Familiarity with reporting platforms (e.g. Tableau, PowerBI) (experience)
- Exposure to CRM systems like Salesforce or database tools (e.g., SQL) is a plus (experience)
- Ability to consolidate and manipulate data from multiple sources (experience)
- Analytical and detail-oriented (experience)
- Self-motivated and able to manage multiple tasks independently (experience)
- Excellent communication skills, both verbal and written (experience)
- Strong collaboration and stakeholder engagement skills (experience)
- Analytical and detail-oriented (experience)
- Self-motivated and able to manage multiple tasks independently (experience)
- Excellent communication skills, both verbal and written (experience)
- Strong collaboration and stakeholder engagement skills (experience)
- Experience with service/ticketing systems (e.g. ServiceNow) (experience)
- Prior involvement in sales or renewal operations projects (experience)
- Knowledge of SLA governance, sales pipeline metrics, or quote lifecycle processes (experience)
- Experience with service/ticketing systems (e.g. ServiceNow) (experience)
- Prior involvement in sales or renewal operations projects (experience)
- Knowledge of SLA governance, sales pipeline metrics, or quote lifecycle processes (experience)
Responsibilities
- 1. Workflow Documentation & Process Automation
- Understand and document key workflows
- Identify pain points and inefficiencies and opportunities for streamlining.
- Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.
- Understand and document key workflows
- Identify pain points and inefficiencies and opportunities for streamlining.
- Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.
- 2. Service Level Agreements (SLA) KPI Measurement & Reporting
- Understand and establish baseline performance and SLA metrics
- Build dynamic reporting dashboards (e.g. Tableau, Excel) to track and visualize performance.
- Automate regular report generation and data pulls to support periodic performance reviews and audits.
- Understand and establish baseline performance and SLA metrics
- Build dynamic reporting dashboards (e.g. Tableau, Excel) to track and visualize performance.
- Automate regular report generation and data pulls to support periodic performance reviews and audits.
- 3. Design & Implement a Ticketing / Queue System
- Build a structured intake and tracking system for Sales/Channel quote requests using:CRM tools (e.g., Salesforce)Google Forms + Sheets + automation toolsShared inbox management or ticketing tools (e.g., JIRA, ServiceNow)
- Ensure the system supports request prioritization, assignment, escalations, and SLA tracking.
- Automate alerts, updates, and reporting.
- Build a structured intake and tracking system for Sales/Channel quote requests using:
- CRM tools (e.g., Salesforce)
- Google Forms + Sheets + automation tools
- Shared inbox management or ticketing tools (e.g., JIRA, ServiceNow)
- Ensure the system supports request prioritization, assignment, escalations, and SLA tracking.
- Automate alerts, updates, and reporting.
- 4. Support Sales Operations – Sales KPI Reporting & Data Integration
- Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets).
- Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.
- Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.
- Innovate new ways to visualize or improve visibility into sales performance trends.
- Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets).
- Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.
- Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.
- Innovate new ways to visualize or improve visibility into sales performance trends.
- Key Learning Outcomes:
- Exposure to real-world business operations and commercial strategy in the tech industry.
- Hands-on experience with automation tools and business intelligence platforms.
- Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration.
- Practical skills in workflow design, dashboard creation, and CRM/ticketing systems.
- Exposure to real-world business operations and commercial strategy in the tech industry.
- Hands-on experience with automation tools and business intelligence platforms.
- Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration.
- Practical skills in workflow design, dashboard creation, and CRM/ticketing systems.
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