Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology and Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions. Your Team The Lead, Identity & Access Management (IAM) User Operations role is responsible for owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant, and scalable. This is a hands-on leadership role requiring strong technical expertise, risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra ID. As a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization. This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions. This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 2 days p/week. This role will require intermittent work outside of standard business hours to support operational needs. What You Can Expect on a Typical Day Oversee IAM operational processes and outcomes, ensuring efficient, secure, and compliant access management across enterprise platforms. Evaluate access-related risks, exceptions, and control gaps while determining and implementing appropriate mitigation actions. Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges. Identify opportunities to enhance IAM processes and leverage automation and PowerShell scripting to improve efficiency, scalability, and control effectiveness. Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness. Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement. Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.What you will Bring:Bachelor's degree preferred and/or equivalent experience accepted 4-7 years of experience in Identity & Access Management (IAM), security operations, infrastructure, or related technical roles Demonstrated experience owning or leading IAM operational activities and controls Strong understanding of access provisioning, certifications, entitlement management, and access governance principles Hands-on experience with PowerShell for administration, reporting, or automation Ability to evaluate access-related risks and make sound decisions within established control frameworks Strong communication skills with the ability to explain technical IAM concepts to both technical and non-technical audiences Proven ability to collaborate effectively with cross-functional stakeholders Experience supporting or improving operational processes within a regulated or highly controlled environment What would set you Apart:Experience with ServiceNow or similar Identity Governance & Administration (IGA) platforms Experience supporting IAM operational processes, including: Joiner, Mover, Leaver (JML) lifecycle management Access certifications and periodic access reviews Role-Based Access Control (RBAC) Segregation of Duties (SoD) analysis and exception remediation Audit evidence generation and issue remediation Experience with Microsoft Entra ID (Azure AD), including group and role administration Exposure to Privileged Access Management (PAM) solutions Experience implementing automation to improve operational efficiency and user experience Communication skills – written and verbal for a variety of associates at different levels and information security knowledge Analytical – troubleshooting with a risk-based mindset What we offer You:Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.Annual Leave of 23 days at full pay.Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility): Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free.Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.-PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit. Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.