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Product Manager, Customer Strategy Department - Platform Strategy Supervisory Department (PFSD)

Rakuten

Product Manager, Customer Strategy Department - Platform Strategy Supervisory Department (PFSD)

full-timePosted: Aug 20, 2026Updated: Sep 3, 2026Japan, Tokyo

Job Description

Job Description:Business OverviewRakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports.Department OverviewRakuten Group Co., Ltd. currently provides more than 70 services and has a membership system with more than 100 million members.The Customer Strategy Department supports a wide variety of services across the board.Position:Why We HireAs a product manager in customer strategy supervisory department, you will work on enhancement for Rakuten Ecosystem experience through the various products/programs/functions. Position DetailsLead the product strategy, planning, development and growth hack for those products.- PointClub- myRakuten- Group Common function for membership- New product.Tasks are- Plan the product strategy based on ecosystem experience strategy- Manage the product KPI, Marketing, User experience- Growth hack- Planning new functions- Direction of development- Project management Mandatory Qualifications:- Commitment for the result and planning experience strategy- Logical thinking, Issue solving, communication skill- Take responsibility to the action with analysis of data and hypothesis- Experience of Web master, Web product manager, Creative Director- Knowledge for Web standard and Web creation work flow- Knowledge for Web usability and accessibility- Knowledge for Web front end technology Desired Qualifications:- Experience to achieve successful product launch or improvement with cross-functional team including developer and marketing PIC.- Experience of leading successful product / service development in agile / lean product development program.- Person who has self start-up mind and lead the project while demonstrating the your own expertises.- Experiences and knowledge about marketing / statistical analysis / ergonomics / access analysis / usability studies are plus.- Experience of new website start up project- Experience of website rewnewal- Experience of projects about SEO, LPO, SM- Experience and knowledge of creating smart phone web/App- Experience and knowledge of server side program(Apache, JAVA, PHP, framework)- Experience of management and team building- Experience of nurturing staff, hosting workshop or learning session #creative #jobcategory03 #productmanager #jobsubcategory20 #operationdiv #organization08Languages:English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Locations

  • Japan, Tokyo

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