Job Description

Locations

• Australia, NSW, Sydney

Skills Required

• customer serviceintermediate
• standard proceduresintermediate
• healthcareintermediate
• CRMintermediate

Required Qualifications

• Minimum of 1 year of related experience in customer service or support. (experience, 1 years)
• Familiarity with standard procedures and routines to manage daily tasks. (experience)
• Ability to follow established processes with limited need for supervision. (experience)
• Strong English language skills and computer literacy skills? (experience)
• Excited by the opportunity to support Customers and Patients, in a business that makes a real impact. (experience)
• Ability to work autonomously and problem solve (experience)
• Minimum of 1 year of related experience in customer service or support. (experience, 1 years)
• Familiarity with standard procedures and routines to manage daily tasks. (experience)
• Ability to follow established processes with limited need for supervision. (experience)
• Strong English language skills and computer literacy skills? (experience)
• Excited by the opportunity to support Customers and Patients, in a business that makes a real impact. (experience)
• Ability to work autonomously and problem solve (experience)

Preferred Qualifications

• Vocational training or equivalent experience in healthcare, customer service, or technical support. (experience)
• Strong communication and problem-solving skills. (experience)
• Experience using CRM or ticketing systems. (experience)
• Vocational training or equivalent experience in healthcare, customer service, or technical support. (experience)
• Strong communication and problem-solving skills. (experience)
• Experience using CRM or ticketing systems. (experience)
• Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. (experience)

Responsibilities

• Respond to customer enquiries in a timely, accurate, and professional manner across multiple communication channels (e.g., phone, email, chat), ensuring high levels of customer satisfaction and adherence to service level agreements
• Process orders for medical supplies and equipment accurately and efficiently.
• Create and maintain customer account records.
• Track deadlines and manage tasks using web-based tools.
• Collaborate with cross-functional teams to meet service and sales goals.
• Build and maintain positive customer relationships that impact service and product revenue.
• Document all customer interactions and technical issues in ticketing systems, including resolutions and follow-ups.
• Provide performance metrics and insights to management as required.
• Respond to customer enquiries in a timely, accurate, and professional manner across multiple communication channels (e.g., phone, email, chat), ensuring high levels of customer satisfaction and adherence to service level agreements
• Process orders for medical supplies and equipment accurately and efficiently.
• Create and maintain customer account records.
• Track deadlines and manage tasks using web-based tools.
• Collaborate with cross-functional teams to meet service and sales goals.
• Build and maintain positive customer relationships that impact service and product revenue.
• Document all customer interactions and technical issues in ticketing systems, including resolutions and follow-ups.
• Provide performance metrics and insights to management as required.

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