OverviewThe Global Technical Service Partner Coordinator is responsible for managing the end-to-end warranty and service claims process for Authorized Service Centers (ASC) and External Service Centers (ESC). The role serves as the primary operational liaison between service partners and ResMed, ensuring claims are submitted accurately, validated against policy and contractual requirements, processed efficiently, and resolved within agreed service levels. The position plays a critical role in maintaining compliance, supporting service partner relationships, and ensuring accurate reimbursement and financial controlsThis role plays a critical part in ensuring accurate documentation, process compliance, and smooth coordination across multiple stakeholders including Sales Operations, Finance, Legal, and Service Operations.You will act as a key operational integrator, supporting end-to-end workflow execution while driving consistency and governance in a global, matrixed environment.Key ResponsibilitiesService Partner Coordinator (Warranty Claims)Manage end-to-end warranty, service, labor, and parts claims submitted by Authorized and External Service Centers (ASC/ESC).Validate claim accuracy, eligibility, supporting documentation, and compliance with service agreements, policies, and approval requirements.Act as the primary liaison for service partners, providing claims support, issue resolution, and guidance on reimbursement processes.Coordinate with Finance, Customer Service, Quality, and Regional Teams to ensure timely approval, payment, and closure of claims.Monitor claims performance, identify trends and process improvements, and ensure accurate reporting, governance, and audit readiness.Pricing Workflow CoordinationCoordinate end-to-end pricing workflows, ensuring accuracy of inputs, templates, and supporting dataValidate key operational inputs (e.g., volumes, SLAs, cost structures, capabilities)Prepare and package pricing documentation for cross-functional approvalsTrack workflow status, manage version control, and escalate delaysContract Workflow CoordinationEnsure correct contract templates and operational details (SOPs, SLAs, requirements) are includedCoordinate contract routing with Legal, Procurement, Finance, and Sales OpsTrack contract lifecycle and ensure proper documentation storage and communicationGovernance & Process StandardizationEnforce compliance with global SOPs, templates, and governance frameworksMaintain trackers and dashboards for workflow performance (cycle time, approvals)Support audit readiness and compliance checksIdentify process gaps and contribute to continuous improvement initiativesCross-Functional CollaborationAct as the key coordination point across Enablement, Operations, Finance, Legal, Quality, and GSA teamsEnsure stakeholders receive complete and accurate documentation for efficient processingSupport adoption of new tools, workflows, and governance modelsRequirementsRequired3–5 years of experience in operations, coordination, vendor/partner management, or workflow governanceStrong experience managing cross-functional processes and documentation workflowsExcellent attention to detail and ability to interpret SOPs, SLAs, and structured processesStrong stakeholder management and communication skills in a global environmentAbility to manage multiple workflows in a fast-paced, matrixed organizationPreferredExperience with pricing, contracts, or commercial workflowsExposure to service operations or partner ecosystem managementFamiliarity with tools such as Smartsheet, Confluence, SharePoint, or similarExperience working with global stakeholders across regionsKey CompetenciesHigh attention to accuracy, compliance, and governanceStrong coordination and execution-focused mindsetAbility to manage complexity across multiple stakeholdersProactive problem-solving and escalation management.#LI-APACJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.