Service Technician (2 Openings)
ResMed
Service Technician (2 Openings)
Job Description
Job Description SummaryThe primary role of Technical Services is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on Resmed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.Primary Position ObjectiveAs a Service Technician the primary objective is to troubleshoot and resolve technical issues for all ResMed products. (sleep apnoea devices, life support ventilators and diagnostic devices).Responsibilities and AccountabilitiesProvide technical support for internal and external customers via inbound calls, Teams messaging and emails with a focus on software and device support.Maintain quality documentation for repair and service activities in the in the tracking system for traceability.Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.Ensure device repairs and servicing is compliant with Australian and New Zealand regulatory standards.Follow service procedures detailed in product service manuals and tech notes.Support QA with investigations and provide supporting documentation as needed.Works independentlyContinually develop technical knowledge to assist support teams.Timely and effective communication, documentation and reporting.Focus on Business Excellence initiatives and Continuous Improvement.Qualifications and ExperienceRequiredProfessional and effective communications skills – both verbal and written.Works well with computer systems and common software apps (Word, Excel, PowerPoint, Outlook etc).PreferredTertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics)Minimum of 2 years of related experience.Demonstrated experience with repair and servicing medical equipmentPlease note that this role to be based in Gold Coast, Queensland . #LI-APACJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Locations
- Australia, QLD, Mermaid Beach
Skills Required
- repairintermediate
Required Qualifications
- Professional and effective communications skills – both verbal and written. (experience)
- Works well with computer systems and common software apps (Word, Excel, PowerPoint, Outlook etc). (experience)
- Professional and effective communications skills – both verbal and written. (experience)
- Works well with computer systems and common software apps (Word, Excel, PowerPoint, Outlook etc). (experience)
Preferred Qualifications
- Tertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics) (experience)
- Minimum of 2 years of related experience. (experience, 2 years)
- Demonstrated experience with repair and servicing medical equipment (experience)
- Tertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics) (experience)
- Minimum of 2 years of related experience. (experience, 2 years)
- Demonstrated experience with repair and servicing medical equipment (experience)
- Please note that this role to be based in Gold Coast, Queensland . #LI-APAC (experience)
- Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. (experience)
Responsibilities
- Provide technical support for internal and external customers via inbound calls, Teams messaging and emails with a focus on software and device support.
- Maintain quality documentation for repair and service activities in the in the tracking system for traceability.
- Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.
- Ensure device repairs and servicing is compliant with Australian and New Zealand regulatory standards.
- Follow service procedures detailed in product service manuals and tech notes.
- Support QA with investigations and provide supporting documentation as needed.
- Works independently
- Continually develop technical knowledge to assist support teams.
- Timely and effective communication, documentation and reporting.
- Focus on Business Excellence initiatives and Continuous Improvement.
- Provide technical support for internal and external customers via inbound calls, Teams messaging and emails with a focus on software and device support.
- Maintain quality documentation for repair and service activities in the in the tracking system for traceability.
- Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.
- Ensure device repairs and servicing is compliant with Australian and New Zealand regulatory standards.
- Follow service procedures detailed in product service manuals and tech notes.
- Support QA with investigations and provide supporting documentation as needed.
- Works independently
- Continually develop technical knowledge to assist support teams.
- Timely and effective communication, documentation and reporting.
- Focus on Business Excellence initiatives and Continuous Improvement.
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