Job Description

Locations

• India New Delhi (Noida)
• India, Pune

Responsibilities

• Implement processes in compliance with established SOPs and guidelines. Perform several administrative/Operational tasks for assigned team(s) and function(s) globally.
• Gather and summarize enabling data to implement assigned tasks.
• Responsible for providing administrative support on activities related to a customer order; from receipt through closure including procurement of goods & services from specified suppliers that are moderate to high in complexity under minimal supervision and in accordance with all relevant policies & procedures
• Work with required regional and domestic partners to ensure compliance and smooth processing of the activities/processes assigned.
• Demonstrates accountability for completing work assignments given in the form of process objectives & goals; meet commitments and deadlines.
• Maintain the confidentiality of sensitive and proprietary technical, financial and commercial information.
• Present availability on parts if relevant / when requested, working in collaboration with Planning Team through business system interface.
• Maintain the project/contract/proposals/quotation status in Business systems throughout its lifecycle including creation, material / service supply requests, receipts, invoicing, completion and closure.
• Extract data (from business systems, SAP / IFS / others) and publish necessary reports required by the various regional stakeholders as per the established cadence and guidelines.
• Contribute in Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as and when required.
• Use the official tools available like conference calls and emails for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations and other updates on a regular basis.
• Coordinate with multiple teams across organisation for required updates, material delivery/availability, receipts, invoicing, completion and closure of project / contracts.
• Implement processes in compliance with established SOPs and guidelines. Perform several administrative/Operational tasks for assigned team(s) and function(s) globally.
• Gather and summarize enabling data to implement assigned tasks.
• Responsible for providing administrative support on activities related to a customer order; from receipt through closure including procurement of goods & services from specified suppliers that are moderate to high in complexity under minimal supervision and in accordance with all relevant policies & procedures
• Work with required regional and domestic partners to ensure compliance and smooth processing of the activities/processes assigned.
• Demonstrates accountability for completing work assignments given in the form of process objectives & goals; meet commitments and deadlines.
• Maintain the confidentiality of sensitive and proprietary technical, financial and commercial information.
• Present availability on parts if relevant / when requested, working in collaboration with Planning Team through business system interface.
• Maintain the project/contract/proposals/quotation status in Business systems throughout its lifecycle including creation, material / service supply requests, receipts, invoicing, completion and closure.
• Extract data (from business systems, SAP / IFS / others) and publish necessary reports required by the various regional stakeholders as per the established cadence and guidelines.
• Contribute in Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as and when required.
• Use the official tools available like conference calls and emails for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations and other updates on a regular basis.
• Coordinate with multiple teams across organisation for required updates, material delivery/availability, receipts, invoicing, completion and closure of project / contracts.
• Contribute to continuous improvement projects and reporting/documenting enhancements to improve productivity.
• Enthusiastic to work and adapt in a dynamic, fast paced and challenging environment.
• Manage difficult situations in a professional and commercial manner
• Flexible and someone who holds self-accountable for completing own tasks/responsibilities, but also contributes to others 'Efforts', as required
• Work closely with stakeholders for the optimization of processes, identify process improvement opportunities and areas for continuous improvement.
• Strong ability to clearly articulate and convey the understanding to peers and customers.
• Act as a Point of Contact for acknowledging and addressing internal customers queries related to tasks assigned
• Bachelor's degree in science/ commerce/ business administration or equivalent.
• Minimum of 4+ years of relevant experience in Business Operations and order Management.
• Have exposure to Global Work style, engagement with clients while sitting at remote locations.
• Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect.
• Lean Six Sigma certifications are a plus.
• Contribute to continuous improvement projects and reporting/documenting enhancements to improve productivity.
• Enthusiastic to work and adapt in a dynamic, fast paced and challenging environment.
• Manage difficult situations in a professional and commercial manner
• Flexible and someone who holds self-accountable for completing own tasks/responsibilities, but also contributes to others 'Efforts', as required
• Work closely with stakeholders for the optimization of processes, identify process improvement opportunities and areas for continuous improvement.
• Strong ability to clearly articulate and convey the understanding to peers and customers.
• Act as a Point of Contact for acknowledging and addressing internal customers queries related to tasks assigned
• Bachelor's degree in science/ commerce/ business administration or equivalent.
• Minimum of 4+ years of relevant experience in Business Operations and order Management.
• Have exposure to Global Work style, engagement with clients while sitting at remote locations.
• Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect.

Benefits

• general: Comprehensive mindfulness programmes with a premium membership to Calm
• general: Volunteer Paid Time off available after 6 months of employment for eligible employees
• general: Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• general: Employee Assistance Program
• general: Personalised wellbeing programs through our OnTrack programme
• general: On-demand digital course library for professional development
• general: Comprehensive mindfulness programmes with a premium membership to Calm
• general: Volunteer Paid Time off available after 6 months of employment for eligible employees
• general: Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• general: Employee Assistance Program
• general: Personalised wellbeing programs through our OnTrack programme
• general: On-demand digital course library for professional development
• general: At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
• general: Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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