Sales Support Representative
Rockwell Automation
Sales Support Representative
Job Description
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionPosition SummaryAs a Sales Support Representative, you will provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.You will report to the Team Lead, North America Sales Support.Your Responsibilities:Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include:Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issuesAssistance with coordinating service callsAssistance with tech support escalationsAssistance with complex quality issue coordinationAssistance with complex LCS issue resolutionSupport - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include:Guidance on product substitutionsConcessions support and collaboration with Customer CareGuidance on software portal IssuesAssistance with requests for information and form submissionsGuidance on the advanced order notification processGuidance on or coordination of CustomerFirst complaint processGuidance on general Salesforce questions for RA salesNavigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities. Typical activities include:Assistance with pricing / agreements navigation and supportNavigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.The Essentials - You Will Have:High school diploma or equivalentAdvanced to Fluent English level for conversational interaction on daily basis.The Preferred - You Might Also Have:2 or more years of experience in operations support.Experience with ERP and CRM applications - Salesforce, SAPModality: HybridWhat We OfferOur benefits package includes …Comprehensive mindfulness programs with a premium membership to Calm.Volunteer Paid Time off available after 6 months of employment for eligible employees.Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance Program.Personalized wellbeing programs through our OnTrack programOn-demand digital course library for professional development... and other local benefits!Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.#LI-TB1#LI-hybriRockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Locations
- Mexico, Mexico City
Skills Required
- operations supportintermediate
- ERPintermediate
Preferred Qualifications
- 2 or more years of experience in operations support. (experience)
- Experience with ERP and CRM applications - Salesforce, SAP (experience)
- 2 or more years of experience in operations support. (experience)
- Experience with ERP and CRM applications - Salesforce, SAP (experience)
- Modality: Hybrid (experience)
Responsibilities
- Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include:Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issuesAssistance with coordinating service callsAssistance with tech support escalationsAssistance with complex quality issue coordinationAssistance with complex LCS issue resolution
- Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include:Guidance on product substitutionsConcessions support and collaboration with Customer CareGuidance on software portal IssuesAssistance with requests for information and form submissionsGuidance on the advanced order notification processGuidance on or coordination of CustomerFirst complaint processGuidance on general Salesforce questions for RA sales
- Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities. Typical activities include:Assistance with pricing / agreements navigation and supportNavigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.
- Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include:
- Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues
- Assistance with coordinating service calls
- Assistance with tech support escalations
- Assistance with complex quality issue coordination
- Assistance with complex LCS issue resolution
- Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include:
- Guidance on product substitutions
- Concessions support and collaboration with Customer Care
- Guidance on software portal Issues
- Assistance with requests for information and form submissions
- Guidance on the advanced order notification process
- Guidance on or coordination of CustomerFirst complaint process
- Guidance on general Salesforce questions for RA sales
- Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities. Typical activities include:
- Assistance with pricing / agreements navigation and support
- Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.
- High school diploma or equivalent
- Advanced to Fluent English level for conversational interaction on daily basis.
- High school diploma or equivalent
- Advanced to Fluent English level for conversational interaction on daily basis.
Benefits
- general: Comprehensive mindfulness programs with a premium membership to Calm.
- general: Volunteer Paid Time off available after 6 months of employment for eligible employees.
- general: Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- general: Employee Assistance Program.
- general: Personalized wellbeing programs through our OnTrack program
- general: On-demand digital course library for professional development... and other local benefits!
- general: Comprehensive mindfulness programs with a premium membership to Calm.
- general: Volunteer Paid Time off available after 6 months of employment for eligible employees.
- general: Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- general: Employee Assistance Program.
- general: Personalized wellbeing programs through our OnTrack program
- general: On-demand digital course library for professional development... and other local benefits!
- general: Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
- general: We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.
- general: Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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