Job DescriptionLocation: Tukang, Singapore (West)Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.Why join Rolls-Royce?At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.Position SummaryThe Service Operations Manager, Project System Business (APAC) is responsible for leading regional service operations and technical support for mtu power generation systems, with a strong focus on data centre (hyperscale and mission-critical) applications.This role provides 2nd Level technical leadership and service governance across APAC, supporting distributors, project teams, and key accounts. You will drive service quality, commissioning excellence, troubleshooting resolution, and lifecycle support for diesel and gas gensets (Series 4000, 2000, 1600) and associated control systems (e.g. automation, electronics, and software platforms such as EnergetIQ, FOXBAT).You are not here to “support tickets.”You are here to own service reliability, reduce downtime risk in data centres, and ensure operational excellence across the region.What you will be doing:1. Regional Technical Support & Service Leadership (Data Centre Focus)Provide 2nd Level technical support for mtu engines, gensets, and control systems across APAC, with priority on data centre and critical infrastructure projectsAct as escalation point between APAC distributors and Global Level 3 / R&D / Factory teamsLead complex troubleshooting across mechanical, electronic, automation and software systemsAnalyze operating data to diagnose failures, identify root causes, and drive corrective actionsDetermine warranty vs commercial responsibility for defects with strong technical justification2. Commissioning & Project Support (Mission-Critical Environments)Participate in engineering reviews, validation, operability studies, and commissioning planning for projectsReview commissioning procedures and technical deliverables, identifying gaps and risks earlyProvide technical oversight during commissioning of data centre power systems, ensuring compliance with specifications and uptime requirementsSupport project teams to resolve product and operational issues through closure3. Service Operations & Quality ManagementDrive service quality improvement initiatives across APACLead investigations, corrective actions, and continuous improvement programsWork with distributors and service teams to standardize processes and elevate regional capabilitiesSupport Correction-in-Field (CiF) activities and technical validations4. Aftermarket & Service Sales SupportPartner with Service Sales to support repair strategies, service proposals, and lifecycle solutionsReview and validate technical aspects of quotations for service and project-related activitiesContribute to standardization of commissioning and service practices across APAC5. Key Account & Stakeholder ManagementSupport hyperscale data centre customers and key accounts across APACProvide remote and on-site technical support for high-impact issuesCollaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service deliveryAct as a trusted technical advisor to both customers and internal stakeholdersPosition RequirementsEducation & ExperienceDegree in Electrical, Mechanical, Mechatronics or related Engineering disciplineMinimum 8–12 years of experience in service operations, technical support, or commissioning within:Power generationDiesel/gas enginesCritical infrastructure environmentsMandatory experience in Data Centre / Mission-Critical / Hyperscale environmentsProven experience supporting or managing APAC regional service operationsTechnical ExpertiseStrong knowledge of:Diesel & gas generator systems (mtu preferred)Engine platforms: Series 4000 / 2000 / 1600Control systems, automation, and software (e.g. FOXBAT, EnergetIQ)Ability to troubleshoot across:Mechanical systemsElectrical systemsAutomation and software layersExperience in commissioning, root cause analysis, and failure investigationLeadership & Commercial MindsetAbility to operate at both hands-on technical and strategic service operations levelStrong decision-making capability in high-pressure, uptime-critical environmentsUnderstanding of warranty, commercial claims, and service cost structuresAbility to influence distributors and stakeholders without direct authoritySoft SkillsStrong stakeholder management across global and regional teamsClear communicator able to translate complex technical issues into actionable outcomesHighly structured, detail-oriented, and accountableComfortable working in ambiguous and fast-paced project environmentsAdditional RequirementsWillingness to travel across APAC to support projects and critical issuesExperience working with distributors and external service partners is highly preferredExposure to data centre commissioning standards and uptime requirements (Tier III / IV environments) is a strong advantageAbout mtu Power SystemsPower Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.Relocation assistance is not available for this position. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.Job CategoryServices Fleet/Contract ManagementPosting Date21 Apr 2026; 00:04