Date Posted:2026-03-19Country:SingaporeLocation:SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK APosition Role Type:OnsiteEssential responsibilities include but are not limited to:Report to Customer Support Manager and support Business Development Directors on account related issuesProficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPIMaintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolutionEngage external customers on account related issues and establish positive rapport with customers through routine communication cadenceCoordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reportingAdminister and execute shipping, invoicing and other related logistic coordinationDocument and maintain data integrity of sales records, customer records, etc in ERPInterface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reportsParticipate in marketing events planning and executionSupport and conform to all organization’s compliance requirements, eg. export controls, business ethics, etcSupport 24/7 AOG hotline on a rotation basisOccasional traveling requiredRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms:Click on this link to read the Policy and Terms