Job Seekers can review the Job Applicant Privacy Policy by clicking here.Job Description:Location: Cedar Rapids, IA – 58th AvenueSchedule: Monday – Friday, approximately 8:00 AM – 5:00 PM; flexibility required to support second shift as neededSalary: $65,000Employment Type: Full-Time, ExemptAbout the RoleRyder is looking for a hands-on Operations Supervisor to lead shift-level operations at our Cedar Rapids, IA location. You'll support the Operations Manager in running a safe, productive, and customer-focused shop, supervising Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. This is a role for someone who knows trucks, knows people, and knows how to keep both running smoothly. It's also a strong development path toward an Operations Manager role for the right candidate.What You'll DoWorkflow ManagementPlan, schedule, and assign work to technicians, and track productivity across the shiftLead shift and shop meetings, and review and approve Repair Orders (ROs)Ensure all warranty policies and procedures are properly executedTriage unscheduled customer drive-ins and communicate work assignments to techniciansConduct yard checks to keep work properly scheduled and prioritizedTeam LeadershipManage, train, and develop all personnel assigned to your shiftOwn performance management for your teamCustomer ManagementBuild strong customer relationships, resolve issues, and drive satisfaction and retention while ensuring vehicle uptimeKeep customers informed on PM scheduling, breakdowns, and vehicle statusConduct customer visits as required by the Customer Care PlanAsset ManagementMaintain the appearance and standards of the shop, including 6S standards across all areas of responsibilityEvaluate and recommend shop tooling and equipment needsSupport vehicle specification management and the vehicle in-service/out-service processOwn parts inventory management, policies, and proceduresQuality & Safety ManagementPerform quality inspections of PM work and repairs, and conduct in-process reviews of non-PM workLead breakdown root cause analysis and implement corrective actions locally, escalating to the Technical Assistance Center when neededPartner with the Service Manager to ensure technicians are properly trained and qualifiedMaintain visibility over shop floor activity to ensure accurate root cause diagnosis and strong parts yieldSupport Quality Assurance audits, corrective action plans, and continuous improvement programsMaintain documentation required to meet local, state, federal, and customer requirementsEnsure the team stays compliant with safety and EPA regulationsFinancial ManagementHelp the shop meet Net Maintenance Cost per Unit targets without sacrificing quality, safety, or customer satisfactionSupport cost control against the maintenance operations budget and location P&LHelp drive Maintenance Initiatives to hit or exceed financial targetsHandle payroll, purchase order approval, invoice reconciliation, and fuel reconciliationManage the customer bill-back process, including identifying, reviewing, and approving opportunitiesKeep the Shop Management Online system accurate and up to dateWhat We're Looking ForPrior hands-on mechanical experience is required for this role — we need a leader who genuinely understands trucks and can guide technicians through diagnosis and repair.Skills & AbilitiesStrong vehicle diagnostics and repair knowledge requiredAbility to professionally represent Ryder and confidently interact with customer managementIntermediate Microsoft Office skills preferredQualificationsPrior mechanical or technician experience in a shop environment requiredH.S. diploma/GED requiredAssociate's or Bachelor's degree preferred, or 1–3+ years of experience in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirementSupervisory experience preferredExperience with a Shop Management System preferredDOT Regulated: NoQualificationsH.S. diploma/GED requiredAssociate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirementBachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirementMaintenance and Technical experience in a shop environment requiredSupervisory experience preferredExperience with a Shop Management System preferredMicrosoft Office intermediate preferredDOT RegulatedNoJob CategoryMaintenanceOur Culture & Commitment:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.Compensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type:SalariedMinimum Pay Range:$65,000Maximum Pay Range:$65,000Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Important Note:Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.Current Employees:If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking here.