Department:TechnologyOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:About UsAt Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world. If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight. Job SummaryThe Platform AI & Integration Pod builds the foundational AI capabilities that integrate directly into developer workflows across Southwest — including GitLab Duo Agent Platform, enterprise Knowledge Graph, and platform accelerators. The team enables intelligent automation, faster developer productivity, and consistent AI adoption across the enterprise, connecting data, systems, and context so engineering teams can move faster with greater confidence.As Manager Technology – Platform AI & Integration, you'll lead a team delivering AI-enabled platform solutions and driving how AI capabilities get operationalized at scale across Southwest. You'll shape how AI-enabled features translate into scalable, consumable platform services and drive adoption across globally distributed engineering teams from our Hyderabad office.Provide a People focused approach to Technology Leadership. Apply department/enterprise business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.Model the Southwest WayGuide and lead team members using SWA talent management practices to coach, develop, and engage employeesAdhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environmentInvest in leadership and self-growth through participating in continuous learning and developmentResponsibilitiesLead, support, and influence the achievement of the mission, goals and objectives of the department and organizationParticipate fully in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.Lead the resolution of organization, team and individual issues, making appropriate decisionDevelop and execute strategies and processes to improve performance and the value of products and services providedLead cross-functional Teams to deliver solutions and services to meet enterprise needsProvide Technical thought Leadership related to assigned functional areasDeliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality productsStay abreast of emerging trends, processes, and solutions related to assigned responsibilitiesBuild strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology TeamsWork with Technology and business partners to measure financial benefits and demonstrable business valueMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesKnowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervisingKnowledge of personnel practices and regulationsKnowledge of software development practices, concepts, methodologies, tools and trendsProficient knowledge of project management methodologiesSkilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teamsAbility to provide tactical leadership for Team(s)Ability to use appropriate motivation and influence techniques to achieve desired Team resultsAbility to set and manage stakeholder expectationsAbility to deliver quality projects on time and within budgetAbility to manage projects using the organization's project management methodologyPreferred:Delivering AI-enabled platforms — integrations, APIs, agent-based systems, or data-driven platformsGitLab or comparable developer platform experienceEnterprise integration across systems, APIs, and large-scale platformsData or knowledge graph concepts and graph-based data modelsScaled Agile leadership — ART-level programs, epics, cross-team dependenciesProgram execution and delivery management across multiple teams and stakeholdersChange management (ServiceNow) and enterprise adoption strategyCross-continental team leadership across a globally distributed engineering modelEducationRequired: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experienceExperienceDemonstrated experience in directly or indirectly leading team(s)Fully functioning, broad knowledge in:Business and/or Information Technology environmentLeading teams and providing work direction8-12 years relevant work-related / leadership experiencePreferred:Leading engineering teams delivering AI-enabled platforms, agent-based systems, or knowledge graph technologiesDriving enterprise-wide adoption of AI platform capabilitiesOperating within SAFe or scaled Agile at the ART levelHiring, mentoring, and growing engineers and tech leads for AI platform workBuilding team culture around ownership, quality, and continuous improvementManaging engineering teams across multiple time zonesAirline, travel, or large enterprise IT experienceOther QualificationsMust meet confidentiality expectations as to confidential, proprietary and sensitive Company informationAbility to work extended hours as neededSouthwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won't be available after you apply.