Leading other resources in the Front Office team, this role requires experience in working with business clients to understand issues impeding their day to day activities. The role operates as a platform owner, senior escalation leader, and enterprise operations authority across data, database, cloud, application support, and ITSM domainsMain Duties and ResponsibilitiesIncident Management -including major incidentsTeam leadership -role will include oversight of other resources in regionCrafting SOP’s and training documentsTraining and onboarding of new resourcesDirect accountability for platforms that are:Client‑visible and revenue‑impactingRegulatory and audit examinedCentral to trade processing, data integrity, and reporting accuracyResponsibilities include acting as:Senior escalation authority for P1/P2 incidentsAccountable owner for audit findings and remediationDecision authority during production crises and risk trade‑offsThe role has includes end‑to‑end ITSM accountability across critical platforms, including:Major Incident command and coordinationProblem management and recurrence reductionProduction change readiness and gatingOperational metrics (availability, MTTR, trends)In addition to steady‑state operations, the role actively drives:AI‑enabled incident triage and diagnosticsAutomation of L2/L3 support workflowsPredictive and preventive operational capabilitiesRequired Skillset:Understanding of and ability to use PL/SQLWorking knowledge of AutosysStrong knowledge of Unix/linux including shell scriptingGeneral understanding of WindowsExcellent written and oral communication skillsDesirable:15+ years of database administration, cloud and production support experience.Experience managing production support teamStrong experience in Incident, Problem, Change, and Capacity Management.Experience supporting mission-critical financial applications.Experience working within 24x7 operational support environments.EducationBachelors Degree level qualification in a computer or IT related subject preferred. Salary Range: $120,000 - $202,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.For a full overview, visit https://hrportal.ehr.com/statestreet/Home.About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementJob Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.