Head of India Production Management Head of India Production Management has a critical role in State Street, responsible for reliability of platforms supporting the bank's flagship businesses. The role also involves leading all India Production Management functions across applications, client technical support, service availability management and recovery management.This is a leadership role, with geographically dispersed matrix organization. As the head of function, this role entails facing off to both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators.Role requires extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams and keeping the platform highly reliable amidst high change in the environment.Responsibilities includeFull ownership of business systems technical operations including stability and day-to-day operations of the platformsFace off to Executive stakeholders and externally to regulatory bodies and clientsGrow SRE practices and function and help transform Production ManagementBecome a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clientsInstill continuous improvement and automation in team's fabric to reduce effort and risk, while increasing business satisfactionPro-active identification of systems risks and compliance deficiencies, and prompt remediationThis person would also have an additional responsibility as the head of India Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region.QualificationsMinimum Qualification and Experience:A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or TechnologyA Minimum 15 years of IT experience with hands-on experience in technology support/SRE functionsStrong knowledge of Regulatory requirements, Industry frameworks and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc.Knowledge of SDLC / Engineering processes and methodologiesProven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management. Strong communication and inter-personal skillsExperience in leading a geographically distributed and diverse teamAbility to work under pressure and deliver on tight schedulesFamiliarity with tools like ServiceNow, Cutover, Jira, etc. preferredPrior experience in handling risk and regulatory remediations will be a plusAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO Statement