Who we are looking forThe major focus of this role is the supervision and review of Investor Services processes in accordance with internal controls and procedures. Your new roleAs Investor Services Team Supervisor, Senior Associate you willSupervise daily Investor Services processes (investor set up, transactions processing, reporting, communication with 3rd parties, payments processing, etc.)Demonstrate timely, accurate process of the relevant tasks at all times in accordance with SLAs, operating procedures and legal regulationsPerform independently all tasks described in the relevant procedures and job aidsEnsure a timely update of procedures and Job aidsSupport and lead day to day run of the operations executed by the teamSupport the Manager in assurance all activities are sufficiently covered at all times, included during sickness and holidays periodsEnsure that the other team members are properly trainedMake recommendations for changes to processes and procedures and prepare documentation for review as requiredTake responsibility for personal development and trainingSet and maintain standards of personal and professional performance/behavior; ensure staff accountability and adherence to company policies and proceduresCoordinate and implement technical training and development activities for individuals and the teamMonitor the performance of team – provide formal and informal feedbacks to the team members and the team managerHold ad hoc 1 to1 with the team members to discuss operational matters if necessarySupport and participate in company committees and initiativesTake responsibility for the quality of service to assigned clientPlan and manage the daily processes and the effective utilization of resourcesMonitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant trainings are carried out. Keep record of all errors and monitor the resolution statusEnsure adherence to Company and Departmental policies and proceduresDevelop and maintain good relationships with internal and external clients, colleagues in service support departments and contacts in Donor SitesAct as a main point of contact for the teamWhat we value These skills will help you succeed in this roleTeam playerFlexibility and commitment to develop yourself and othersAbility to work with deadlinesAbility to work on your own initiative, developing solutions and providing input to enable effective decision makingStrong verbal and written communication skillsVery good command of EnglishStrong analytical skillsExcellent administrative, organizational and business support skillsExcellent organizational, planning and co-ordination skillsPrevious Experience & Preferred Qualifications2-4 years of relevant fund industry experienceInvestor services experience is requiredDegree in Accounting or Finance or Business related areaWorking knowledge of MS Office suite including Excel and WordAdvanced command of English languageWork organization:hybrid work model with 3 days of office presence per weekMinimum Salary:​zł87,000 AnnualThe minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​​We Offer:​Permanent contract from day one​Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​Gold Medical Package for employees and their families (partner and children)​Premium life insurance package and private pension plan​Wide range of soft skills training, technical workshops, language classes and development programs​Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​Variety of well-being programs​Additional benefits available depending on the seniority of the roleAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementState Street's Speak Up LineZałącznik do standardu Whistleblowing i Speak Up SSBI GmbH dla Oddziału w Polsce