Role Summary/Purpose: As the VP, HR – Operations, you’ll serve as a business partner for assigned clients within the Operations Servicing organization, specifically for Charlotte and Kansas City. This position plays a key role with business clients as a strategic partner, change management leader, and employee advocate. You will collaborate with stakeholders and foster a culture of communication and listening to help drive results for high-performance teams, an inclusive culture, and a positive employee experience. Additionally, this role will partner with Hub leadership teams to support hub wide initiatives and drive engagement in Charlotte, NC and will own Hub HRM responsibilities in Kansas City, MO.Essential Responsibilities:Provide HR business partner support for assigned clients within the Operations Servicing organizationPartner with leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance managementDevelop and implement impactful engagement plans in support of Synchrony’s culture, values, and Way of WorkingCollaborate with leaders and their teams to effectively manage change within the function, hub, and across the organizationManage stakeholder and employee relationships proactively and continuously build trust in your interactionsSupport the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessionsLead other initiatives or projects as assignedQualifications/Requirements:Bachelor's degree or equivalent work experience5+ years of increasing HR Generalist experience in Human Resources5+ years of project management/strategic partnering experienceExperience supporting multiple executive/senior level clients and their organizations including both exempt and non-exempt employeesExperience supporting a geographically diverse, matrixed client groupDemonstrated strength in coaching, employee relations and conflict resolutionExcellent verbal and written communication, interpersonal, organizational, and multi-tasking skillsVery strong influence, relationship building and change management skillsDemonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environmentAbility to travel up to 33% of the timeDesired Characteristics:Experience within financial services and/or technology organizationsHuman Resources experience in a call center environment2+ years' experience working with remote/virtual teamsMaster’s degree in Human Resources or Business-Related FieldGrade/Level: 12 The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Our Way of Working:We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.Eligibility Requirements:You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment:When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard TimeJob Family Group:Human Resources