Job Description

Locations

• Australia (Flexible)

Responsibilities

• Provide technical leadership and engineering support for business-critical applications and services.
• Maintain high levels of application availability, reliability, performance, and security.
• Lead technical investigations, incident resolution, root cause analysis, and problem management activities.
• Support application upgrades, enhancements, integrations, cloud migrations, and lifecycle initiatives.
• Collaborate with business and technology teams to translate business requirements into technical solutions.
• Support change, release, and deployment activities while ensuring operational readiness.
• Drive automation, modernisation, and continuous improvement initiatives across the application portfolio.
• Manage technical risks, compliance requirements, and governance obligations.
• Maintain technical and operational documentation, support models, and service standards.
• Provide mentoring and technical guidance to internal teams and delivery partners.
• Provide technical leadership and engineering support for business-critical applications and services.
• Maintain high levels of application availability, reliability, performance, and security.
• Lead technical investigations, incident resolution, root cause analysis, and problem management activities.
• Support application upgrades, enhancements, integrations, cloud migrations, and lifecycle initiatives.
• Collaborate with business and technology teams to translate business requirements into technical solutions.
• Support change, release, and deployment activities while ensuring operational readiness.
• Drive automation, modernisation, and continuous improvement initiatives across the application portfolio.
• Manage technical risks, compliance requirements, and governance obligations.
• Maintain technical and operational documentation, support models, and service standards.
• Provide mentoring and technical guidance to internal teams and delivery partners.
• Key Skills & Experience
• Strong experience supporting and engineering enterprise applications within large and complex environments.
• Extensive knowledge of software development, application support, integration technologies, cloud platforms, and enterprise systems.
• Strong understanding of ITIL practices including Incident, Problem, Change, and Service Management.
• Proven ability to troubleshoot and resolve complex production issues.
• Experience working with vendors, managed service providers, and cross-functional delivery teams.
• Excellent stakeholder management and communication skills.
• Strong experience supporting and engineering enterprise applications within large and complex environments.
• Extensive knowledge of software development, application support, integration technologies, cloud platforms, and enterprise systems.
• Strong understanding of ITIL practices including Incident, Problem, Change, and Service Management.
• Proven ability to troubleshoot and resolve complex production issues.
• Experience working with vendors, managed service providers, and cross-functional delivery teams.
• Excellent stakeholder management and communication skills.
• Domain Expertise
• Strong functional and operational knowledge of TDI and Wholesale business processes, systems, and application ecosystems.
• Deep understanding of the operational workflows, regulatory obligations, service delivery models, and customer impacts associated with Telstra's TDI and Wholesale application landscape.
• Ability to bridge business requirements and technical solutions while providing subject matter expertise across application support, enhancements, governance, and continuous improvement initiatives.
• Strong functional and operational knowledge of TDI and Wholesale business processes, systems, and application ecosystems.
• Deep understanding of the operational workflows, regulatory obligations, service delivery models, and customer impacts associated with Telstra's TDI and Wholesale application landscape.
• Ability to bridge business requirements and technical solutions while providing subject matter expertise across application support, enhancements, governance, and continuous improvement initiatives.
• Success Measures
• Improved application stability and service performance.
• Reduced operational risk and incident recurrence.
• Successful delivery of application enhancements and modernisation initiatives.
• Strong governance, compliance, and audit outcomes.
• Effective stakeholder engagement and business alignment.
• Continuous improvement in service quality, operational efficiency, and customer outcomes.
• Improved application stability and service performance.
• Reduced operational risk and incident recurrence.
• Successful delivery of application enhancements and modernisation initiatives.
• Strong governance, compliance, and audit outcomes.
• Effective stakeholder engagement and business alignment.
• Continuous improvement in service quality, operational efficiency, and customer outcomes.

Tags & Categories