Application Support Analyst
Tesla
Application Support Analyst
Job Description
Position DescriptionWe are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.ResponsibilitiesUnderstand and own the end-to-end integration of Tesla's Software Application systemsWork directly with software developers and business users to understand issues and provide solutions in real-timeWork through tickets received from business users of globally distributed locationsCreate workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guidesSetup automation and monitoring process to optimize utilization of Software Application systemsWork as an incident commander of production critical calls that require coordination between cross-functional teamsRequirementsDegree in an engineering field or equivalent experience and evidence of exceptional ability+2 years of support engineering experience working in a globally distributed enterprise level systems+2 years of working knowledge of SQL and relational database management system+1 years of experience with Python, Go or other software development language+1 years of experience with monitoring tools like Prometheus, Grafana, Splunk+1 years of experience with Incident management and Defect management ticketing toolsMust be able to understand integrated systems, API concepts and their dependenciesExcellent interpersonal skills, energetic and a self-starterStrong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitmentsIndividual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
Locations
- Mumbai, India
Skills Required
- SQLintermediate
- Pythonintermediate
- monitoring tools like Prometheusintermediate
- Incident managementintermediate
Required Qualifications
- Degree in an engineering field or equivalent experience and evidence of exceptional ability (experience)
- +2 years of support engineering experience working in a globally distributed enterprise level systems (experience, 2 years)
- +2 years of working knowledge of SQL and relational database management system (experience, 2 years)
- +1 years of experience with Python, Go or other software development language (experience, 1 years)
- +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk (experience, 1 years)
- +1 years of experience with Incident management and Defect management ticketing tools (experience, 1 years)
- Must be able to understand integrated systems, API concepts and their dependencies (experience)
- Excellent interpersonal skills, energetic and a self-starter (experience)
- Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments (experience)
- Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint) (experience)
Responsibilities
- Understand and own the end-to-end integration of Tesla's Software Application systems
- Work directly with software developers and business users to understand issues and provide solutions in real-time
- Work through tickets received from business users of globally distributed locations
- Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
- Setup automation and monitoring process to optimize utilization of Software Application systems
- Work as an incident commander of production critical calls that require coordination between cross-functional teams
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