Job Description

Locations

• Taipei, Taiwan, China

Skills Required

• automotive industry is preferableintermediate

Required Qualifications

• -Minimum 1 years Technical Support/ call center experience in automotive industry is preferable (experience, 1 years)
• -Flexible, proactive, attention to details, eager to contribute with strong common sense (experience)
• -Organize, sense of priority, adapt to work in a high pressure and fast pacing environment (experience)
• -Establish and maintain positive, respect, cooperative working relationships (experience)
• -Willingness to learn new and innovative automotive technologies (experience)
• -Understanding of basic automotive techniques would be an added advantage (experience)
• -Familiar with Customer Management Systems-Outlook, and MS Office Suite (experience)

Responsibilities

• -Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance
• -Educate our owners so they have optimal confidence in the operation of their vehicle
• -Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• -Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• -Accurately record issues and data into CRM/ Vehicle Support Systems

Tags & Categories