Tesla is currently seeking a Desktop Support Technician to join our team. This position within the IT Operations team will be on the front lines of Tesla’s IT support. Via Phone and Ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to support the growth of Tesla’s initiatives. The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly.ResponsibilitiesProvide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required.Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issuesProvides timely resolution of end user problems as per SLA.Provide support for field personnel remote communications and connectivityBasic administration of phone systemsAs necessary, performs other duties as requiredcompany management and outside business associatesExercise independent judgment consistent with department guidelines\standardsOrganize and prioritize workflow and to meet established timeframesMaintain updated knowledge of policies, procedures, products and activities of assigned areaParticipate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.RequirementsAbility to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote.Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced levelExperience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.Must have experience working with ticket-based systems for registering incidents and requestsKnowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.Experience with MS SCCM/Jamf or equivalent computer imaging.Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable servicesExperience in Backups, Active Directory, O365, and Windows server environmentConfigure & troubleshoot endpoint devices, operating system, POS, desktop\kiosk applications, telephony, and all IT hardware located at siteGeneral knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels.Excellent oral and written communication skills and able to communicate, read, and write effectively in English, Cantonese and Mandarin.Excellent customer service skills, strong attention to details with excellent follow upGeneral understanding of server computing, networking, phone setup- support, storage, virtualization, and business applications