Position DescriptionInside Sales Advisor’s key role is to contact, answer questions and engage with Tesla’s potential customers about vehicle purchase which also extends to educating and inspiring customers on Tesla’s products, vision and EV industry. The role also aims to generate and qualify the opportunity and schedule test drives to build up purchase pipeline via phone, email and chat.ResponsibilitiesRespond to inbound leads to assess the customer's needs, qualify the opportunity and consultation in a timely and professional manner through phone, email and chatSchedule Test Drive appointment and manage event RSVPsBe responsible for individual pipelines to achieve monthly/quarterly sales and delivery goalsPartner closely with the field sales, delivery and marketing team to achieve sales objectives and vehicle order and delivery targetsUtilize a consistent contact process to follow-up, nurture, and close leads generated by web and marketing campaignsKeep track and maintain the integrity of our customer’ information in Tesla’s CRM systemMaximize phone, email and chat time to adhere to activity metricsKeep up to date with product knowledge, industry trends, and competitorsRequirements3+ years of working experience preferredUniversity Degree or the equivalent in experience and evidence of exceptional ability in a customer-facing environmentExperience working in a customer-facing role a plusAbility to work on CRM systemsAbility to engage and build connections with customers: you should be customer oriented with interpersonal and communication skillsCommitment to excellence: attention to quality and detailsAbility to work in start-up mode with a positive, flexible, problem-solving attitude and perseverance despite obstacles and ambiguityProficient in time management and prioritization