Job Description

Locations

• Taichung, Taiwan, China

Responsibilities

• 1. Welcome customers visiting the service center and provide appropriate solutions to their vehicle service needs.
• 2. Assist customers with insurance claim and accident repair processes.
• 3. Support vehicle damage assessment and repair cost estimation for insurance claims.
• 4. Manage repair orders, monitor repair progress, and ensure service quality throughout the repair process.
• 5. Address customer concerns and technical inquiries by collaborating closely with technicians to deliver an excellent service experience.
• 6. Coordinate repair schedules with internal teams and communicate repair status and timelines to customers.
• 7. Contact customers and arrange vehicle pick-up and delivery schedules.
• 8. Follow up with customers after repairs to ensure satisfaction with the maintenance and repair services provided.
• 1. 招待親臨保養廠的顧客並提供解決方案
• 2. 協助汽車出險理賠相關事宜承辦
• 4. 跟進保修車輛開單、進度掌控、品質監控
• 5. 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 6. 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 7. 與顧客聯繫並安排車輛交還時間
• 8. 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

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