Service Advisor 售後服務顧問 (台北)
Tesla
Service Advisor 售後服務顧問 (台北)
Job Description
Responsibilities:• To address any customer concern with the highest level of response and attention.• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.• Accurately record issues and data into Management System. • Conduct Transactions with system; walk customer through correction and provide summary.• Communicate estimated completion time, regular updates and follow through on each customer vehicle.• Coordinate the detail of every vehicle prior to delivery.• Coordinate the delivery time or pick up with each customer.• Follow up with Customer on services provided; ensure they are satisfied with the work performed. • 招待親臨保養廠的顧客並提供解決方案• 初步於電話中解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務• 與廠內團隊議定維修時間，通知及與顧客講解維修情況• 與顧客聯繫並安排車輛交還時間• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
Locations
- Taipei, Taiwan, China
Responsibilities
- • To address any customer concern with the highest level of response and attention.
- • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
- • Accurately record issues and data into Management System.
- • Conduct Transactions with system; walk customer through correction and provide summary.
- • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- • Coordinate the detail of every vehicle prior to delivery.
- • Coordinate the delivery time or pick up with each customer.
- • Follow up with Customer on services provided; ensure they are satisfied with the work performed.
- • 招待親臨保養廠的顧客並提供解決方案
- • 初步於電話中解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
- • 與廠內團隊議定維修時間，通知及與顧客講解維修情況
- • 與顧客聯繫並安排車輛交還時間
- • 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務
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