Position DescriptionThis position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner.The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor.ResponsibilitiesProvide highest level of customer support by answering inbound calls and emailsEvaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicleEducate our owners so they have optimal confidence in the operation of their vehicleProvide vehicle and charging orientation. Cater to individual customers by adapting to their specific learning style.Determine if technical solution can be resolved via phone or if vehicle service is needCommunicate owner’s concerns with Service Managers, Service Engineering, SuperchargerEngineering or Roadside Assistance when necessaryAccurately record issues and data into CRM / Vehicle Support SystemOther Responsibilities: Perform other related duties as assigned, based on the business needRequirementsAutomotive service experience or background in Technical Support or call center environment preferredExcellent written and oral communications skillsFlexible schedule; team runs 24/7/365 to accommodate our customer’s needsCustomer Management Systems-Outlook, and MS Office SuiteUnderstanding of basic automotive techniques related to repair and servicing of automobilesAbility to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesWillingness to assist and mentor others on the teamEffectively handle multiple priorities, organize workload, and meet deadlinesMost importantly; have the ability to put out customer’s needs first and do everything necessary to accommodate their concerns and requests with the highest level of service, courtesy and respect