Job Description SummaryAdministers the installation of assigned client accounts, including, but not limited to: structure and billing set up, data base loading, ID card set up, benefit package build, and set up for client and broker website access. In addition, provides support to assigned accounts by responding to inquiries or resolving complex issues.Role Summary: The Account Installation Representative is responsible for implementing new business, maintaining renewals, maintaining changes to accounts and terminating clients. All client account set up are managed by the benefits team. This position requires critical thinking and technology driven, with critical need for attention to details, ability to multi-task in a fast paced environment and meet tight deadlines and turnaround times.Primary Responsibilities include but are not limited to:Administers the installation of assigned accounts, including, but not limited to: structure and billing set up, eligibility collection, data base loading and ID cards. Provides support to assigned accounts by responding to inquiries or resolving issues of concernConduct detailed review of eligibility and plan benefit informationData base loading including, but not limited to; client coverage, premium, enrollment and benefit plan informationResponsible for ID card distribution and maintaining all tracking tools as it pertains to the account installationResponsible for implementing benefit, premium and structure changes for existing clientsProvide Sales/Account management support by responding to inquiries or resolving issues of concernCompetencies:Action OrientedCustomer FocusDrive for ResultsLearning on the FlyOrganizingPriority SettingProblem SolvingTime ManagementQualifications:High School Degree or equivalent requiredStrong verbal and written communication skills requiredAbility to identify system enhancements for increased effectiveness.Experience using Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access); Excel proficiency (vlookup, pivot tables)US or International Health Insurance knowledge preferredPrior Benefit Installation Experience a plusGood knowledge and understanding of Account Installation and business/operating processes and proceduresAbout The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.