This is a high-impact role for an experienced change professional who can help leaders turn strategic and operational change into sustainable adoption, stronger business outcomes, and lasting change capability.The successful candidate will combine strategic advisory skills, hands-on change delivery, strong communication, and proven senior stakeholder engagement.As the primary change partner for a dedicated business domain, you will work closely with leaders, HR, communications, agile coaches, and the Strategic Change Team to ensure that:Change initiatives are prepared, delivered, adopted, and sustained effectivelyCentral change frameworks, methods, and cultural transformations are embedded locallyThe business builds self-sustaining change maturity and capability over timeThe role blends strategic partnering, practical delivery, network activation, and capability building.The Business Change Partner is part of the IHDS Strategic Change Team, reports to the Strategy Lead, and collaborates with other Business Change Partners aligned to functional areas.In addition to supporting the assigned business area, each Change Partner will contribute to one or more strategic change streams that build organization-wide capability and enable consistent adoption across IHDS.2. Main ResponsibilitiesBusiness-Aligned Change LeadershipAct as the primary change partner to senior leaders in the assigned business area, working in tandem with the dedicated agile coachTranslate business strategy and priorities into targeted change interventions and adoption plansAlign change activity to business outcomes, value realization, and operational impactCoach and support leaders to own and sponsor change effectivelyChange Delivery & AdoptionMonitor the functional change landscape using Strategic Change’s change intelligence framework, including heatmaps, adoption metrics, behaviour change, and business outcomesTurn insights into focused support, interventions, and adoption actionsActivate Change Catalysts and SME networks to drive local adoption aligned with business prioritiesDeployment of Central Change FrameworksRoll out and embed centrally designed change frameworks, tools, and programmesTranslate frameworks into practical, prioritised, business-relevant applicationFeed business insights and needs back to the Strategic Change Team to continuously improve methods and ways of workingCulture & Ways of Working TransformationSupport the business, together with the dedicated agile coach, to embed continuous value delivery, customer-centricity, and behaviours that reinforce a change-ready, adaptive cultureStakeholder & Network ActivationEngage senior business leaders, Change Catalysts, SME networks, HR, communications, and technology partners to build shared ownership of changeFoster cross-functional accountability so change is led by the business, not dependent on central support Change Communication & EngagementEnable leaders to communicate change with clarity, credibility, and impact, aligned to enterprise narratives and business prioritiesShape engagement approaches that help employees understand what is changing, why it matters, and how they can contributeContinuous Improvement & InsightUse data, feedback, and adoption evidence to assess change effectivenessProvide evidence-based insights on adoption, engagement, and impactContinuously refine the approach to maximise business value and employee experience3. Required CompetenciesCore Change ExpertiseBachelor’s degree in a relevant fieldMinimum five years’ experience in change management, with significant focus on adoption and communication in a global, complex organisationChange management certification such as PROSCI, ADKAR, or equivalent professional experienceStrong end-to-end change management expertise, from strategy through sustained adoptionAbility to translate strategy into practical adoption actions and embed behavioural and cultural changeStrategic Business Partnering Ability to act as a trusted advisor to senior stakeholdersStrong business acumen and understanding of operational driversSkilled at linking change activity and metrics to measurable business outcomesStakeholder Engagement & InfluenceExcellent interpersonal and stakeholder management skills, with cultural competence and sensitivityProven ability to influence senior leaders and cross-functional teamsExperience activating networks such as Change Catalysts, SMEs, and business championsCommunication & StorytellingStrong capability in change communication, engagement strategy, storytelling, and leadership messagingExcellent written and verbal communication skillsConfident presentation, facilitation, and workshop design skillsAgile & Ways of WorkingDeep understanding of Agile delivery models, product ways of working, sprint cycles, and value streamsExperience communicating change in complex technology environmentsAbility to integrate change practices into Agile delivery rhythmsData-Driven & Outcome-OrientedAbility to define, track, and interpret adoption metrics and value-realisation indicatorsUses insight and evidence to continuously improve change effectivenessCollaboration & Cross-Functional LeadershipStrong experience working across HR, Talent, Learning & Development, Communications, Business, and Technology teamsAbility to build co-ownership of change across functions and geographiesFuture-Oriented MindsetInterest and experience in AI and digital adoption is a plusComfortable working in a hybrid, international, matrix environmentAbout The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. 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