About UsAt CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.CIGNA Healthcare believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at CIGNA Healthcare will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Process Overview* Global insurance claims processing for individual, employer and group.Job Description*The Claims Supervisor will lead a team responsible for accurate and timely processing of healthcare claims (professional/institutional) while ensuring adherence to client policies, regulatory requirements, and internal quality standards. This role focuses on daily operations management, team performance, quality/compliance, production attainment, people leadership, and continuous improvement across claims processing workflows.Responsibilities: -1) Team Leadership & Daily OperationsSupervise day-to-day claims processing operations to meet SLA/TAT, productivity, and quality targets.Allocate work, manage volumes, and ensure queue hygiene, balanced distribution, and timely completion of deliverables.Provide floor support and real-time resolution for processing queries and escalations.2) Claims Processing Oversight (Technical & Functional)Guide the team on claims handling across key areas such as:Claims intake, validation, adjudication support and pendsError identification and correction, resubmissions, and recoupment workflows (as applicable)Coordination of Benefits (COB)Ensure correct application of standard claims concepts (as applicable to process):Eligibility, benefits, pre-auth/referrals, medical necessity indicatorsCode familiarity: CPT/HCPCS/ICD-10 (conceptual), modifiers, NCCI awareness (nice-to-have)3) Quality, Compliance & Audit ReadinessDrive adherence to SOPs, WIs, and control checks; ensure zero tolerance compliance items are met.Conduct regular audits/quality calibrations, coach for error reduction, and maintain documentation for governance.Ensure process alignment with HIPAA/privacy norms and internal data handling guidelines.4) Performance Management & CoachingSet clear expectations, conduct huddles/1:1s, and provide ongoing coaching on quality, productivity, and behaviors.Create development plans for team members; identify training needs and coordinate refreshers.Manage attendance, schedule adherence, and engagement levers; address performance gaps through structured action plans.5) Stakeholder & Client CommunicationProvide daily/weekly operational updates to managers and cross-functional teams (Quality, Training, WFM, Tech).Participate in client calls as needed, share performance narratives, and support action plan tracking.Drive effective escalation management with clear RCA and preventive actions.6) Continuous Improvement (CI) / Automation MindsetIdentify defect trends, run basic analysis, and implement corrective/preventive actions.Lead mini-projects to improve First Pass Yield (FPY), reduce rework, and improve throughput.Support digitization/automation initiatives (macros, workflow improvements, knowledge articles) in partnership with OE/Tech.KPIs: -SLA / TAT adherence (queue-based and end-to-end as applicable)Productivity / throughput per FTEQuality score / audit compliance / error rateRework reduction, FPY improvementShrinkage/attendance, schedule adherenceTeam attrition, engagement, coaching effectivenessClient/Stakeholder satisfaction and escalation closure timelinessRequired Qualifications:5–6 years of experience in International Healthcare Claims Operations (payer/TPA/provider revenue cycle claims teams supporting payer processes).Minimum 3–4 years in a lead/team supervisor/team lead.Strong understanding of claims concepts: adjudication flow, denials, adjustments, benefits/eligibility basics.Ability to interpret SOPs, apply judgement, and drive operational discipline.Excellent communication (verbal/written), stakeholder management, and people leadership skills.Strong working knowledge of MS Office (Excel, PowerPoint); comfort with dashboards and trackers.Preferred Experience:Experience with claims platforms/workflows (payer tools), OCR/intake tools, or BPM/queue management systems.Exposure to Lean/Six Sigma, Kaizen, or structured CI methods.Prior experience working in regulated environments with audit rigor (internal/external).Familiarity with provider contracting concepts and network/COB scenarios.Competencies and Behaviours:Customer-first mindset with strong attention to detailBias for action and outcome orientationStrong analytical and problem-solving capabilityAbility to lead through change; coach and motivate teamsHigh integrity, compliance orientation, and confidentiality handlingEducation*: Graduate (Any) - medical, Paramedical, Commerce, Statistics, Mathematics, Economics or Science.Experience Range*: Minimum 5 years in EU/US/Global health insurance claims industry, includes hands-on experience on claims processing of at least 4 years and 3-4 years in managing team of 12-15 members/associates.Work Timings*: 1:00-10:00 PM ISTJob Location*: BangaloreAbout The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.