Data Management Strategy & Governance Advisor - HIH - Evernorth Position OverviewEvernorth, a leading health services organization, seeks highly qualified data engineers and developers to join our Data and Analytics team. In this position, you will collaborate closely with your development team on projects aligned with Evernorth’s strategic objectives and work alongside subject matter experts to accurately interpret business logic for engineering purposes.The MDM Operations Advisor provides expert-level leadership and subject matter expertise in Master Data Management (MDM) Operations, with a focus on Client and Producer domains. This role is responsible for ensuring high-quality, reliable, and governed master data through operational oversight, data quality management, and cross-functional collaboration.The Advisor applies deep knowledge of data governance, data quality frameworks, and MDM platforms to drive consistency, operational efficiency, and data integrity across enterprise systems. This individual is recognized as a trusted advisor to business and technology leaders, contributing to strategic initiatives while ensuring seamless day-to-day operations.ResponsibilitiesMDM Operations & Production SupportLead daily operations for Client & Producer MDM, ensuring stability, performance, and data accuracyManage and resolve production support incidents through ServiceNow (SNOW), adhering to defined SLAs and best practicesPerform and oversee match/merge review activities (including manual review of potential match pairs)Conduct root cause analysis and partner with upstream/downstream teams to remediate data issuesData Quality & GovernanceMonitor and improve data quality through ongoing analysis of DQ reports, exception reporting, and audit processesUnderstand and manage critical data elements (CDEs), taking action on insights derived from data quality metricsCollaborate with Data Governance teams to identify and enforce policies, standards, definitions, and data stewardship practicesReporting & AnalyticsDevelop operational dashboards and monthly reporting to provide visibility into MDM health, trends, and KPIsLeverage BI tools (e.g., Tableau) to identify data issues and support business decision-makingDeliver actionable insights to stakeholders to improve data quality and operational efficiencyEngineering Collaboration & Solution EnablementPartner with Engineering teams to troubleshoot and enhance system functionality, including:Data mappings and transformationsMatch/merge logic and survivorship rulesAutomation opportunities and system enhancementsProvide input into future-state architecture and MDM platform evolution (e.g., migration strategies, automation enablement)Thought Leadership & Continuous ImprovementServe as a subject matter expert (SME) in MDM operations, data governance, and data qualityIdentify opportunities to leverage automation, AI, and advanced analytics to reduce manual effort and improve outcomesDrive innovation across operational processes, tooling, and reporting capabilitiesContribute to enterprise-wide data strategy initiatives and cross-functional programsQualificationsRequired Skills:5+ years of experience in Master Data Management, Data Governance, or Data OperationsProven experience with MDM platforms such as Informatica, Reltio, IBM, or TAMRStrong SQL proficiency with the ability to analyze, manipulate, and troubleshoot dataExperience with data tools and platforms such as Databricks, TOAD, SQL Developer, Collibra, Tableau, and ServiceNowSolid understanding of:Data modeling and data warehousingData quality frameworks and governance practicesReference data and metadata management.Strong analytical, problem-solving, and critical thinking skillsBachelor’s degree required (Master’s preferred)Key CompetenciesExecutive-level communication and stakeholder engagementCross-functional collaboration (Business, Engineering, Governance)Operational leadership and process optimizationData-driven decision-makingStrategic thinking with hands-on execution capabilityRequired Experience & Education:Bachelor’s degree in Engineering, Computer Science, or a related discipline with 10 to 14 years of experience in application program development, or the equivalent in education and work experience.Desired Experience: Previous Healthcare or health services industry experienceExperience supporting large-scale MDM platformsFamiliarity with AI/automation tools in data operations (e.g., intelligent match/merge optimization).Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.