Job Description

Locations

• Hungary, Budapest

Skills Required

• Microsoft Office software is requiredintermediate
• troubleshootingintermediate

Required Qualifications

• Skills: (experience)
• This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations. (experience)
• Proven attention to detail and accuracy. (experience)
• Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals. (experience)
• Comfortable in a fast-paced environment. (experience)
• Strong organizational and time management skills to ensure prioritization and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously. (experience)
• Problem-solving and analytical ability. (experience)
• Qualifications and experience (experience)
• - Fluent in French and English (experience)
• - University or College degree / degree in accounting or finance is an advantage. (degree in college degree)
• - Proficiency in Microsoft Office software is required (Outlook, Excel, etc.). (experience)
• - Relevant software application proficiency is a plus (e.g., Oracle E1, SAP, CForia, etc.). (experience)
• - General credit control account administration experience is an advantage. (experience)
• - Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required. (experience)
• At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer. (experience)

Responsibilities

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritize customer calls regularly to maximize collections on the largest open invoices.
• Plan and prioritize customer calls regularly to maximize collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
• Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Additional tasks may include:
• Additional tasks may include:
• Assist the cash application team where required (remittance request etc.).
• Assist the cash application team where required (remittance request etc.).
• Assist with the company’s e-invoicing process, if relevant.
• Assist with the company’s e-invoicing process, if relevant.
• Other additional duties or tasks may be assigned periodically by the Line Manager.
• Other additional duties or tasks may be assigned periodically by the Line Manager.

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