Customer Operations Specialist (Order Fulfillment) – French Speaker
Thermo Fisher Scientific
Customer Operations Specialist (Order Fulfillment) – French Speaker
Job Description
Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout UsAt Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our colleagues support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration and expertise to help our customers solve some of the world's most important challenges.Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment.About the RoleWe're looking for an experienced Customer Operations Specialist to join our French-speaking Order Fulfillment team in Budapest. You'll play a key role in ensuring customer orders move efficiently through the entire order lifecycle. You'll take ownership of more complex operational activities, proactively identify and resolve issues before they impact the customer, and collaborate with multiple business functions to ensure products are delivered accurately and on time.You'll also act as a trusted operational partner to the Team Lead, helping to support daily operations, sharing your expertise with colleagues, assisting with onboarding and knowledge sharing, and helping the team maintain high levels of quality and service.This role is ideal for experienced order management or customer operations professionals who enjoy solving complex problems, working cross-functionally and taking ownership in a fast-paced international environment.Why Join Our Budapest Team?You'll be joining a collaborative international team that plays a critical role in supporting our customers throughout the order fulfillment process. As a Customer Operations Specialist, you'll work on complex operational activities that provide broad exposure across Customer Care, Sales, Finance, Logistics, Manufacturing and Supply Chain while building expertise in customer operations and order management.Thermo Fisher Scientific offers excellent opportunities for professional growth, continuous learning and internal mobility within a truly global organization where innovation and collaboration are encouraged.What You'll DoManage customer orders throughout the entire order lifecycle, ensuring accurate and timely executionReview operational reports to identify orders requiring intervention and proactively drive resolutionInvestigate complex order issues and coordinate with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care to ensure timely resolutionMonitor open orders and proactively communicate updates to customers and internal stakeholdersSupport quotations, customer master data maintenance and other customer operations activitiesMaintain high levels of data accuracy across SAP and other business systemsResolve customer enquiries and operational escalations while delivering an outstanding customer experienceBuild strong working relationships with customers and cross-functional business partnersIdentify opportunities for process improvements that enhance operational efficiency and customer satisfactionContribute to operational excellence by sharing knowledge, best practices and supporting team initiativesSupport the Team Lead with day-to-day operational coordination, helping to ensure workload is managed effectively and service levels are maintainedShare knowledge and best practices, supporting onboarding, training and the development of less experienced colleaguesWhat We're Looking ForFluent French and English language skills, both written and spokenApproximately 4 years of experience within Customer Operations, Order Management, Order Fulfillment, Customer Service Administration, Sales Support or a Shared Services environmentExperience managing complex customer orders and supporting end-to-end order fulfillment processesStrong SAP knowledge; experience with CRM platforms such as Salesforce is an advantageExcellent communication and stakeholder management skillsStrong analytical and problem-solving abilities with a proactive approach to issue resolutionExcellent organizational and prioritization skills, with the ability to manage multiple activities simultaneouslyHigh attention to detail and commitment to operational accuracyCustomer-focused mindset with a strong sense of ownership and accountabilityBachelor's degree is preferred; however, candidates with relevant professional experience will also be consideredNice to HaveSalesforce or other CRM experienceExperience reviewing operational reports, dashboards or KPIsExposure to Supply Chain, Logistics or Manufacturing operationsExperience participating in process improvement initiativesKnowledge of Lean, Continuous Improvement or Operational Excellence methodologiesWhat Makes Someone Successful?Successful Customer Operations Specialists on this team typically demonstrate:Strong ownership mentality and accountabilityCuriosity and an investigative approach to problem-solvingExcellent analytical and decision-making skillsConfidence managing complex operational issues and customer escalationsStrong collaboration across multiple business functionsA customer-focused and service-oriented mindsetHigh attention to detail and commitment to operational qualityAdaptability, resilience and the ability to thrive in a fast-paced environmentA proactive approach to continuous improvementWhat We OfferCompetitive compensation package including annual performance bonusHybrid working model with 2 days of home office per weekFlexible working arrangementsComprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contributionFlexible Cafeteria package including SZÉP Card contribution and additional benefit optionsComplimentary language coursesExtensive learning and development opportunitiesCareer progression opportunities within a global organizationModern office environment on Váci út with employee parking, complimentary coffee, tea and refreshments, relaxation areas, and excellent public transport connectionsA collaborative, inclusive and supportive workplace cultureReady to Make an Impact?If you're looking for an opportunity to take ownership of complex customer operations while collaborating with international teams and driving operational excellence, we'd love to hear from you.
Locations
- Hungary, Budapest
Skills Required
- CRM platforms such as Salesforce is an advantageintermediate
- Leanintermediate
Required Qualifications
- Fluent French and English language skills, both written and spoken (experience)
- Approximately 4 years of experience within Customer Operations, Order Management, Order Fulfillment, Customer Service Administration, Sales Support or a Shared Services environment (experience, 4 years)
- Experience managing complex customer orders and supporting end-to-end order fulfillment processes (experience)
- Strong SAP knowledge; experience with CRM platforms such as Salesforce is an advantage (experience)
- Excellent communication and stakeholder management skills (experience)
- Strong analytical and problem-solving abilities with a proactive approach to issue resolution (experience)
- Excellent organizational and prioritization skills, with the ability to manage multiple activities simultaneously (experience)
- High attention to detail and commitment to operational accuracy (experience)
- Customer-focused mindset with a strong sense of ownership and accountability (experience)
- Bachelor's degree is preferred; however, candidates with relevant professional experience will also be considered (experience)
- Fluent French and English language skills, both written and spoken (experience)
- Approximately 4 years of experience within Customer Operations, Order Management, Order Fulfillment, Customer Service Administration, Sales Support or a Shared Services environment (experience, 4 years)
- Experience managing complex customer orders and supporting end-to-end order fulfillment processes (experience)
- Strong SAP knowledge; experience with CRM platforms such as Salesforce is an advantage (experience)
- Excellent communication and stakeholder management skills (experience)
- Strong analytical and problem-solving abilities with a proactive approach to issue resolution (experience)
- Excellent organizational and prioritization skills, with the ability to manage multiple activities simultaneously (experience)
- High attention to detail and commitment to operational accuracy (experience)
- Customer-focused mindset with a strong sense of ownership and accountability (experience)
- Bachelor's degree is preferred; however, candidates with relevant professional experience will also be considered (experience)
Preferred Qualifications
- Salesforce or other CRM experience (experience)
- Experience reviewing operational reports, dashboards or KPIs (experience)
- Exposure to Supply Chain, Logistics or Manufacturing operations (experience)
- Experience participating in process improvement initiatives (experience)
- Knowledge of Lean, Continuous Improvement or Operational Excellence methodologies (experience)
- Salesforce or other CRM experience (experience)
- Experience reviewing operational reports, dashboards or KPIs (experience)
- Exposure to Supply Chain, Logistics or Manufacturing operations (experience)
- Experience participating in process improvement initiatives (experience)
- Knowledge of Lean, Continuous Improvement or Operational Excellence methodologies (experience)
Responsibilities
- Manage customer orders throughout the entire order lifecycle, ensuring accurate and timely execution
- Review operational reports to identify orders requiring intervention and proactively drive resolution
- Investigate complex order issues and coordinate with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care to ensure timely resolution
- Monitor open orders and proactively communicate updates to customers and internal stakeholders
- Support quotations, customer master data maintenance and other customer operations activities
- Maintain high levels of data accuracy across SAP and other business systems
- Resolve customer enquiries and operational escalations while delivering an outstanding customer experience
- Build strong working relationships with customers and cross-functional business partners
- Identify opportunities for process improvements that enhance operational efficiency and customer satisfaction
- Contribute to operational excellence by sharing knowledge, best practices and supporting team initiatives
- Support the Team Lead with day-to-day operational coordination, helping to ensure workload is managed effectively and service levels are maintained
- Share knowledge and best practices, supporting onboarding, training and the development of less experienced colleagues
- Manage customer orders throughout the entire order lifecycle, ensuring accurate and timely execution
- Review operational reports to identify orders requiring intervention and proactively drive resolution
- Investigate complex order issues and coordinate with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care to ensure timely resolution
- Monitor open orders and proactively communicate updates to customers and internal stakeholders
- Support quotations, customer master data maintenance and other customer operations activities
- Maintain high levels of data accuracy across SAP and other business systems
- Resolve customer enquiries and operational escalations while delivering an outstanding customer experience
- Build strong working relationships with customers and cross-functional business partners
- Identify opportunities for process improvements that enhance operational efficiency and customer satisfaction
- Contribute to operational excellence by sharing knowledge, best practices and supporting team initiatives
- Support the Team Lead with day-to-day operational coordination, helping to ensure workload is managed effectively and service levels are maintained
- Share knowledge and best practices, supporting onboarding, training and the development of less experienced colleagues
Benefits
- general: Competitive compensation package including annual performance bonus
- general: Hybrid working model with 2 days of home office per week
- general: Flexible working arrangements
- general: Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution
- general: Flexible Cafeteria package including SZÉP Card contribution and additional benefit options
- general: Complimentary language courses
- general: Extensive learning and development opportunities
- general: Career progression opportunities within a global organization
- general: Modern office environment on Váci út with employee parking, complimentary coffee, tea and refreshments, relaxation areas, and excellent public transport connections
- general: A collaborative, inclusive and supportive workplace culture
- general: Competitive compensation package including annual performance bonus
- general: Hybrid working model with 2 days of home office per week
- general: Flexible working arrangements
- general: Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution
- general: Flexible Cafeteria package including SZÉP Card contribution and additional benefit options
- general: Complimentary language courses
- general: Extensive learning and development opportunities
- general: Career progression opportunities within a global organization
- general: Modern office environment on Váci út with employee parking, complimentary coffee, tea and refreshments, relaxation areas, and excellent public transport connections
- general: A collaborative, inclusive and supportive workplace culture
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