Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout usAt Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer.Every day, our colleagues support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration, and expertise to help our customers solve some of the world's most important challenges.Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment.About the RoleWe're looking for an experienced Customer Operations Supervisor to help build and lead one of our German-speaking Customer Operations teams in Budapest.This is much more than a traditional people management role. You'll combine strong operational expertise with people leadership, becoming both a technical subject matter expert and an inspiring leader for your team. Working across complex end-to-end order fulfilment processes, you'll help drive operational excellence, coach and develop colleagues, resolve challenging operational issues, and continuously improve the customer experience.Working closely with Sales, Supply Chain, Finance, Logistics, Manufacturing and Customer Care teams, you'll help remove operational roadblocks, monitor business performance, coach colleagues, and continuously improve the way we support our customers.If you enjoy leading people, solving operational challenges, and driving continuous improvement in a fast-paced international environment, we'd love to hear from you.Why Join Our Budapest Team?You'll be joining a collaborative international team that plays a critical role in supporting customers across the DACH region through complex customer operations and order fulfilment processes.This role offers a unique opportunity to combine people leadership with operational excellence, working closely with Sales, Supply Chain, Finance, Logistics, Manufacturing, and Customer Care teams to ensure exceptional service delivery.The position provides broad exposure across multiple business functions and offers excellent opportunities to develop both your leadership capabilities and operational expertise within a global organization. As the business continues to grow, you'll have the opportunity to contribute to process improvements, support cross-functional initiatives, and build a long-term career with Thermo Fisher Scientific. What You'll DoLead, coach and develop a German-speaking Customer Operations team based in BudapestAct as the operational escalation point for complex customer and order-related issuesMonitor operational performance, KPIs and service levels while driving continuous improvementReview operational reports and proactively identify risks, bottlenecks and improvement opportunitiesPartner closely with Sales, Finance, Supply Chain, Manufacturing and Customer Care teamsEnsure accurate execution of order management and customer support processesDrive employee engagement, development and performance managementPromote collaboration, accountability and customer focus across the teamSupport operational excellence initiatives and process optimisation projectsWhat We're Looking ForFluent German and English, both written and spokenMinimum 4–5 years of people leadership experiencePrevious experience leading customer service, customer operations or order management teams within a multinational or Shared Services environmentStrong SAP knowledge and confidence working within operational processesExperience managing KPIs, service levels and operational performanceStrong stakeholder management and communication skillsAbility to coach, motivate and develop people through periods of changeExcellent organisational and problem-solving skillsAbility to balance operational priorities while maintaining a positive team cultureNice to HaveSupply Chain or Logistics experienceSalesforce or CRM exposureProcess improvement or Operational Excellence experienceExperience supporting transition or knowledge transfer projectsWhat Makes Someone Successful?Successful leaders on this team typically demonstrate:Strong people leadership and coaching skillsOperational excellence mindsetConfidence working across multiple business functionsExcellent stakeholder managementHigh levels of ownership and accountabilityCuriosity and a continuous improvement mindsetProfessionalism, resilience and sound judgementWhat We OfferCompetitive compensation package including annual performance bonusHybrid working modelFlexible working hoursPrivate healthcare, wellbeing programmes and comprehensive insurance coverageFlexible Cafeteria package including SZÉP Card contributionComplimentary language coursesExtensive learning and leadership development opportunitiesCareer progression across a global organisationModern office environment on Váci út with employee parking, refreshments and excellent public transport connectionsA collaborative, inclusive and supportive workplace cultureReady to Make an Impact?If you're looking for an opportunity to combine people leadership with operational excellence while helping shape a growing international team, we'd love to hear from you.Join Thermo Fisher Scientific and help us make the world healthier, cleaner and safer.