Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition SummaryServe as the primary operational interface between customers, Sales, Supply Chain, Finance, and other cross-functional teams. Responsible for end-to-end order management, customer support, sales operations coordination, and business process execution to ensure customer satisfaction, revenue realization, and operational excellence.Key ResponsibilitiesOrder Management & Customer ServiceManage the complete Quota-to-Cash (QTC) process from order receipt through delivery and billing.Create, update, and maintain sales orders in ERP systems, ensuring data accuracy and compliance with company policies.Monitor order status and proactively manage open, blocked, delayed, or at-risk orders.Coordinate with customers, Sales, Supply Chain, Logistics, and Finance teams to resolve order issues and ensure timely delivery.Provide shipment updates, shipping documentation, invoice support, and post-order follow-up.Handle customer inquiries, complaints, and escalation cases in a timely and professional manner.Support customer account creation, material extension, and system master data maintenance.Sales Operations SupportSupport sales teams with quote, order, pricing, and commercial process execution.Conduct order and quote research, issue resolution, and order administration activities.Support sales forecasting, revenue pacing tracking, backlog management, and business reporting.Maintain sales-related systems to ensure data accuracy, completeness, and compliance.Proactively identify risks and opportunities related to revenue, backlog, inventory, and customer commitments.Support territory planning, quota administration, and other sales operational activities as required.Cross-functional CoordinationPartner closely with Sales, Finance, Credit, Legal, Customer Service, Supply Chain, Logistics, and Marketing teams to ensure smooth business operations.Support collection activities, invoice management, VAT processing, and audit requirements.Coordinate shipment expedites, customer escalations, and supply recovery activities when required.Drive process improvements and operational efficiency initiatives.Reporting & Continuous ImprovementMaintain operational dashboards and business reports.Analyze order, backlog, inventory, forecast, and revenue trends to support decision-making.Identify process gaps and recommend improvement actions.Participate in projects related to system enhancement, process optimization, and business transformation.QualificationsEducationBachelor's degree in Business Administration, Supply Chain, Operations, Information Technology, or a related field.Experience3–5 years of experience in Customer Service, Sales Operations, Order Management, Supply Chain, or related functions.Experience working in multinational environments preferred.Experience with QTC (Quota-to-Cash) processes preferred.Knowledge & SkillsTechnical SkillsERP systems:SAP/E1/KingdeeCRM systems (Salesforce preferred)Microsoft Office (Excel, PowerPoint, Outlook)Order Management & Customer Service processesSales Operations and Forecast ManagementSupply Chain & Logistics fundamentalsCore CompetenciesStrong customer focusExcellent communication and stakeholder management skillsStrong analytical and problem-solving capabilityCross-functional collaboration and influencing skillsAbility to manage multiple priorities in a fast-paced environmentStrong ownership and accountabilityRisk identification and escalation managementContinuous improvement mindsetLanguageFluent in both written and spoken English and Chinese.