Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionCUSTOMER SERVICE REPRESENTATIVE (ORDER FULLFILLMENT)About the RoleAt Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide.As a Customer Service Representative within our Order Fulfillment Team, you'll play an important role in ensuring the smooth and accurate execution of customer orders. Based in our Budapest Shared Service Center, you'll manage customer orders, maintain customer master data and work closely with internal teams to ensure products are delivered accurately and on time.Working closely with Sales, Supply Chain, Logistics and Finance, you'll help resolve order-related enquiries while delivering excellent customer experience. This role is ideal for professionals with experience in customer service, order management, logistics or sales support who enjoy working in a collaborative international environment.Why Join Our Budapest Team?Our Budapest Shared Service Center is a diverse, international hub supporting customers across Europe. As part of our Laboratory Chemicals Order Fulfillment Team, you'll work with colleagues across multiple functions while developing your expertise in customer operations and order management.You'll join a supportive team that values collaboration, continuous learning and process improvement.What You'll DoManage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processingProcess customer orders, order changes and customer master data requestsMonitor open orders and proactively communicate updates to customers and internal stakeholdersRespond to customer enquiries related to orders, deliveries, product availability and shipment status (primarily via email)Coordinate with Sales, Supply Chain, Logistics and Finance to resolve order-related issuesHandle quotations and support complaint resolutionEnsure customer and transactional data is maintained accurately and in compliance with company policiesResolve routine order-related issues and escalate more complex cases when appropriateContribute to process improvements that enhance operational efficiency and customer satisfactionBuild effective working relationships with customers and internal business partnersWhat We're Looking ForFluent English, both written and spokenMinimum 2 years of experience in customer service, order management, logistics, sales support or a similar office-based role within a multinational or shared service environmentExperience managing customer orders or supporting order fulfillment processesStrong attention to detail and commitment to data accuracyExcellent organizational and communication skillsStrong problem-solving skills and a customer-focused approachExperience working with ERP systems and CRM platforms is an advantageGood knowledge of Microsoft Office applicationsAbility to collaborate effectively with cross-functional international teamsWhat We OfferCompetitive compensation package with annual performance bonusComprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contributionFlexible Cafeteria package including SZÉP Card contribution and additional benefit optionsHybrid working model with 2 days of home office per weekStructured onboarding program with dedicated training and ongoing supportComplimentary language courses and extensive learning and development opportunitiesCareer growth opportunities within a global organizationModern office environment on Váci street with complimentary coffee, tea and refreshments, employee parking, relaxation areas and excellent public transport connectionsFamily-friendly benefits and flexible working arrangements supporting work-life balanceInclusive, collaborative workplace cultureReady to Make an Impact?Join us and help ensure our customers receive the products they need to support scientific discovery, research and healthcare. If you're looking to build your career in customer service and order management while working in a dynamic international environment, we'd love to hear from you.