Work ScheduleFirst Shift (Days)Environmental ConditionsLaboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Discover Impactful WorkJoin our team as a Customer Site Manager within IES – Enterprise Services, providing laboratory Asset Management Services solutions to our customers. This customer site-based role in Cambridge, MA requires daily onsite presence to drive collaboration, synergies, and strong client relationships while delivering end-to-end execution of our statement of work deliverables. You will provide leadership and management to a team of 4 direct reports, with additional oversight of onsite and remote cross-functional support resources as needed.A Day in the LifeLead the onsite delivery of a complex laboratory asset management program spanning ~11,000 assets, with accountability for instrument uptime, service performance, operational excellence, and the customer relationshipServe as the primary onsite point of contact for customer stakeholders, proactively addressing service needs, coordinating internal and external service resources, and ensuring equipment issues are resolved quickly to minimize disruption to laboratory operationsDevelop and maintain positive, professional working relationships with customers, service vendors, and Thermo Fisher staffInteract regularly with client personnel and Thermo Fisher onsite staff regarding program operation, goals, and successes to instill customer confidenceProvide leadership and management direction to assigned regional service organizations within Asset Management Services (AMS)Create, coordinate, and support business unit goals and strategies including business growth, improved margins, customer satisfaction objectives, account retention, budget management, and marketplace reputation enhancementCollaborate with other Thermo Fisher divisions to leverage products and services capabilities and identify new business opportunitiesEstablish and implement short- and long-term plans for self and team to achieve key metricsHire, coach, motivate, evaluate performance, and develop team members for future career growthLead and participate in Practical Process Improvement (PPI) project teams to improve business performanceMake sound business decisions, drive operational efficiencies, ensure best practices are leveraged throughout the organizationImplement site field service policies and procedures regarding resource management, account maintenance, and service operationsCoordinate with internal support staff for problem resolution and establish effective customer relationshipsSupport additional customer locations in the region as neededKeys to SuccessEducationBachelor's degree in life sciences field or equivalent experience (preferred but not required)Experience3+ years working in laboratory operational setting within Life Sciences, Healthcare, or related field2+ years of demonstrated people management or supervisory experience, with responsibility for mentoring, developing, and providing direct oversight of employeesExperience in a customer-facing position2+ years asset management experience preferredKnowledge, Skills, AbilitiesStrong proficiency with Microsoft Office suite, with Excel proficiency highly valuedStrong desire to serve the customer and deliver excellent customer serviceAbility to maintain professional appearance and high level of confidentialityOrganizational skills to multi-task and meet timelinesCommitment to Thermo Fisher Scientific's Four-I Values (Integrity, Intensity, Innovation, Involvement)OtherMust be legally authorized to work in the United States without sponsorship now or in the futureMust be able to pass a comprehensive background check and drug screenCompensation and BenefitsThe salary range estimated for this position based in Massachusetts is $92,900.00–$110,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards