Customer Support Representative (Order Fulfillment)
Thermo Fisher Scientific
Customer Support Representative (Order Fulfillment)
Job Description
Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAt Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our products and services support scientific discoveries, healthcare innovations and life-changing therapies around the world.As an Order Management Specialist, you'll join our Laboratory Chemicals Customer Operations team, supporting customers across the Benelux region from our Budapest Shared Service Center.You'll manage customer orders from order entry through to delivery, ensuring orders are processed accurately and on time while providing outstanding customer support throughout the order lifecycle. Working closely with Sales, Supply Chain, Logistics and Finance, you'll help resolve order-related issues and contribute to an excellent customer experience.This is an ideal opportunity for someone with experience in Customer Service, Order Management, Logistics, Sales Support or Customer Operations who enjoys working in an international, collaborative environment.Why Join Our Budapest Team?Our Budapest Shared Service Center is a diverse international hub supporting customers across Europe.As part of our Laboratory Chemicals Customer Operations team, you'll gain exposure to end-to-end order fulfillment processes while working closely with colleagues across Sales, Supply Chain, Logistics and Finance.You'll join a supportive team that values collaboration, continuous learning and continuous improvement, with excellent opportunities for long-term career development within Thermo Fisher Scientific.What You'll DoManage customer orders throughout the entire order fulfillment lifecycle.Process new orders, order changes and customer master data requests.Monitor open orders and proactively communicate updates to customers and internal stakeholders.Respond to customer enquiries related to orders, deliveries, shipments and product availability (primarily via email with occasional phone support).Coordinate with Sales, Supply Chain, Logistics and Finance to resolve order-related issues.Prepare quotations and support complaint resolution.Maintain accurate customer and transactional data in line with company policies.Escalate complex cases where appropriate while taking ownership through to resolution.Support colleagues and contribute to a positive team environment.What We're Looking ForFluency in English, both written and spoken (Dutch knowledge is considered an advantage)Around 2 years of experience in Customer Service, Order Management, Customer Operations, Logistics, Sales Support or a similar office-based role.Experience working within a multinational or Shared Services environment is an advantage.Experience managing customer orders or supporting end-to-end order fulfillment processes.Strong customer focus and problem-solving skills.Excellent communication and organisational skills.High attention to detail and commitment to data accuracy.Experience with SAP, Oracle or other ERP systems is an advantage.Good knowledge of Microsoft Office, particularly Excel.Comfortable collaborating with international cross-functional teams.What We OfferCompetitive salary and annual performance bonusMonthly Cafeteria allowancePrivate medical insuranceHealth & Wellness packageLife, accident and critical illness insuranceCompany-funded pension contribution after six monthsHybrid working model (3 office / 2 home)Complimentary language coursesStructured onboarding and trainingExcellent learning and career development opportunitiesModern office environment on Váci út with complimentary refreshments and excellent public transport connectionsReady to Make an Impact?Join a global organization where your work helps ensure customers receive the products they need to support scientific discovery, healthcare and research.If you're looking to develop your career in Customer Operations and Order Management while working in a collaborative international environment, we'd love to hear from you.
Locations
- Hungary, Budapest
Skills Required
- Englishintermediate
- Customer Serviceintermediate
- SAPintermediate
- Microsoft Officeintermediate
Required Qualifications
- Fluency in English, both written and spoken (Dutch knowledge is considered an advantage) (experience)
- Around 2 years of experience in Customer Service, Order Management, Customer Operations, Logistics, Sales Support or a similar office-based role. (experience, 2 years)
- Experience working within a multinational or Shared Services environment is an advantage. (experience)
- Experience managing customer orders or supporting end-to-end order fulfillment processes. (experience)
- Strong customer focus and problem-solving skills. (experience)
- Excellent communication and organisational skills. (experience)
- High attention to detail and commitment to data accuracy. (experience)
- Experience with SAP, Oracle or other ERP systems is an advantage. (experience)
- Good knowledge of Microsoft Office, particularly Excel. (experience)
- Comfortable collaborating with international cross-functional teams. (experience)
- Fluency in English, both written and spoken (Dutch knowledge is considered an advantage) (experience)
- Around 2 years of experience in Customer Service, Order Management, Customer Operations, Logistics, Sales Support or a similar office-based role. (experience, 2 years)
- Experience working within a multinational or Shared Services environment is an advantage. (experience)
- Experience managing customer orders or supporting end-to-end order fulfillment processes. (experience)
- Strong customer focus and problem-solving skills. (experience)
- Excellent communication and organisational skills. (experience)
- High attention to detail and commitment to data accuracy. (experience)
- Experience with SAP, Oracle or other ERP systems is an advantage. (experience)
- Good knowledge of Microsoft Office, particularly Excel. (experience)
- Comfortable collaborating with international cross-functional teams. (experience)
Responsibilities
- Manage customer orders throughout the entire order fulfillment lifecycle.
- Process new orders, order changes and customer master data requests.
- Monitor open orders and proactively communicate updates to customers and internal stakeholders.
- Respond to customer enquiries related to orders, deliveries, shipments and product availability (primarily via email with occasional phone support).
- Coordinate with Sales, Supply Chain, Logistics and Finance to resolve order-related issues.
- Prepare quotations and support complaint resolution.
- Maintain accurate customer and transactional data in line with company policies.
- Escalate complex cases where appropriate while taking ownership through to resolution.
- Support colleagues and contribute to a positive team environment.
- Manage customer orders throughout the entire order fulfillment lifecycle.
- Process new orders, order changes and customer master data requests.
- Monitor open orders and proactively communicate updates to customers and internal stakeholders.
- Respond to customer enquiries related to orders, deliveries, shipments and product availability (primarily via email with occasional phone support).
- Coordinate with Sales, Supply Chain, Logistics and Finance to resolve order-related issues.
- Prepare quotations and support complaint resolution.
- Maintain accurate customer and transactional data in line with company policies.
- Escalate complex cases where appropriate while taking ownership through to resolution.
- Support colleagues and contribute to a positive team environment.
Benefits
- general: Competitive salary and annual performance bonus
- general: Monthly Cafeteria allowance
- general: Private medical insurance
- general: Health & Wellness package
- general: Life, accident and critical illness insurance
- general: Company-funded pension contribution after six months
- general: Hybrid working model (3 office / 2 home)
- general: Complimentary language courses
- general: Structured onboarding and training
- general: Excellent learning and career development opportunities
- general: Modern office environment on Váci út with complimentary refreshments and excellent public transport connections
- general: Competitive salary and annual performance bonus
- general: Monthly Cafeteria allowance
- general: Private medical insurance
- general: Health & Wellness package
- general: Life, accident and critical illness insurance
- general: Company-funded pension contribution after six months
- general: Hybrid working model (3 office / 2 home)
- general: Complimentary language courses
- general: Structured onboarding and training
- general: Excellent learning and career development opportunities
- general: Modern office environment on Váci út with complimentary refreshments and excellent public transport connections
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