Demand Planning Center of Excellence (CoE) Manager
Thermo Fisher Scientific
Demand Planning Center of Excellence (CoE) Manager
Job Description
Work ScheduleStandard Office Hours (40/wk)Environmental ConditionsOfficeJob DescriptionCOMPANY INFORMATIONThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.Group/Division SummaryThe Demand Planning COE Manager is part of the Laboratory Products Group. It reports to the Director, Supply Chain Excellence. Consideration will be given for candidates in / near Thermo Fisher sites/offices in Pittsburgh, Carlsbad, Waltham, Mebane, Monterrey and Costa Rica.Role OverviewThe Demand Planning Center of Excellence (CoE) Manager is responsible for establishing, standardizing, and continuously improving demand planning capabilities across the organization. This role leads the development of best practices, tools, analytics, and governance to drive forecast accuracy, improve service levels, and enable data-driven decision-making within the Sales & Operations Planning (S&OP) framework.West Coast applicants must be able to work EST time zonesKey Responsibilities1. CoE Strategy & GovernanceDefine and lead the Demand Planning CoE strategy, roadmap, and operating modelEstablish standardized processes, templates, and policies across regions/businessesDrive governance and adherence to demand planning standards and KPIs2. Forecasting ExcellenceImprove forecast accuracy, bias, and error metricsDevelop and deploy statistical forecasting models and methodologiesLead demand segmentation and forecasting strategy (baseline vs. event-driven demand)3. Process Standardization & Continuous ImprovementImplement and optimize end-to-end demand planning processes within S&OP cyclesIdentify gaps and lead continuous improvement initiatives across planning teamsDrive maturity assessments and capability building across regions4. Tools & Systems EnablementPartner with IT and digital teams to implement and enhance planning tools (Kinaxis)Define system requirements, data models, and reporting standardsEnsure data quality, integration, and usability for planning processes5. Analytics & InsightsBuild advanced analytics and reporting to generate actionable insightsLeverage AI/ML and automation to enhance forecasting capabilitiesTranslate data into business recommendations for leadership6. Capability Building & Change ManagementTrain and mentor regional demand plannersDevelop training materials, playbooks, and knowledge-sharing forumsLead change management initiatives to drive adoption of new processes and toolsLeadership Essentials for RoleDriving accountability with Production Support / IT as Product Owner via JIRA ProcessQuick escalation of roadblockers / deviations from roadmapRuthless prioritization and implementing Start/Stop/Continue mindset in midst of many prioritiesBe the Go-To Demand expert for the Divisional Demand planners for planning advice, insight, etcExercise vocal leadership in all key Demand Planning forums to actively shape decisions and overall roadmapStrong Executive presence is a mustKey Skills, Abilities and Experience RequiredHS Diploma or GED requiredBachelor's degree in Supply Chain Management, Operations, Business, Engineering, Analytics, or a related field required. Equivalent combination of education and relevant professional experience may be considered in lieu of a degree.7+ years’ experience within Demand Planning, Demand Planning Excellence requiredDeep domain expertise in demand planning. Strong understanding of demand planning proficiencies such as statistical modeling, event and promotional modeling, business driver correlation and product life cycle management (introduction, transition, cannibalization, EOL).Experience leading a cross-functional SIOP processes and stakeholder engagementExperience leading projects and driving continuous improvements with a disciplined approach. Six Sigma Green / Black Belt Certification preferred.Demand planning Software experience and/or implementation (Kinaxis Rapid Response, FPRO, Demantra or similar) is a requirement.Demonstrated change management experience and ability to lead through change and rapid growth.Strategic problem solver and planner.Influential leader with the ability to work across functions and a culturally diverse organization.Strong interpersonal and communication skills.Strong analytic skills. Able to translate data insights into business outcomes, recommendation and decisions.Experience in the Life Science or Medical Device industry preferred.APICS certification preferred.Compensation and BenefitsThe salary range estimated for this position based in Pennsylvania is $84,400.00–$126,550.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Locations
- USA, Pennsylvania, Pittsburgh
- USA, Massachusetts, Waltham
- USA, California, Carlsbad
- USA, North Carolina, Mebane
Skills Required
- demand planningintermediate
- Life Scienceintermediate
Required Qualifications
- HS Diploma or GED required (experience)
- Bachelor's degree in Supply Chain Management, Operations, Business, Engineering, Analytics, or a related field required. Equivalent combination of education and relevant professional experience may be considered in lieu of a degree. (experience)
- 7+ years’ experience within Demand Planning, Demand Planning Excellence required (experience, 7 years)
- Deep domain expertise in demand planning. Strong understanding of demand planning proficiencies such as statistical modeling, event and promotional modeling, business driver correlation and product life cycle management (introduction, transition, cannibalization, EOL). (experience)
- Experience leading a cross-functional SIOP processes and stakeholder engagement (experience)
- Experience leading projects and driving continuous improvements with a disciplined approach. Six Sigma Green / Black Belt Certification preferred. (experience)
- Demand planning Software experience and/or implementation (Kinaxis Rapid Response, FPRO, Demantra or similar) is a requirement. (experience)
- Demonstrated change management experience and ability to lead through change and rapid growth. (experience)
- Strategic problem solver and planner. (experience)
- Influential leader with the ability to work across functions and a culturally diverse organization. (experience)
- Strong interpersonal and communication skills. (experience)
- Strong analytic skills. Able to translate data insights into business outcomes, recommendation and decisions. (experience)
- Experience in the Life Science or Medical Device industry preferred. (experience)
- APICS certification preferred. (certification)
- Bachelor's degree in Supply Chain Management, Operations, Business, Engineering, Analytics, or a related field required. Equivalent combination of education and relevant professional experience may be considered in lieu of a degree. (experience)
- 7+ years’ experience within Demand Planning, Demand Planning Excellence required (experience, 7 years)
- Deep domain expertise in demand planning. Strong understanding of demand planning proficiencies such as statistical modeling, event and promotional modeling, business driver correlation and product life cycle management (introduction, transition, cannibalization, EOL). (experience)
- Experience leading a cross-functional SIOP processes and stakeholder engagement (experience)
- Experience leading projects and driving continuous improvements with a disciplined approach. Six Sigma Green / Black Belt Certification preferred. (experience)
- Demand planning Software experience and/or implementation (Kinaxis Rapid Response, FPRO, Demantra or similar) is a requirement. (experience)
- Demonstrated change management experience and ability to lead through change and rapid growth. (experience)
- Strategic problem solver and planner. (experience)
- Influential leader with the ability to work across functions and a culturally diverse organization. (experience)
- Strong interpersonal and communication skills. (experience)
- Strong analytic skills. Able to translate data insights into business outcomes, recommendation and decisions. (experience)
- Experience in the Life Science or Medical Device industry preferred. (experience)
Responsibilities
- 1. CoE Strategy & Governance
- Define and lead the Demand Planning CoE strategy, roadmap, and operating model
- Establish standardized processes, templates, and policies across regions/businesses
- Drive governance and adherence to demand planning standards and KPIs
- Define and lead the Demand Planning CoE strategy, roadmap, and operating model
- Establish standardized processes, templates, and policies across regions/businesses
- Drive governance and adherence to demand planning standards and KPIs
- 2. Forecasting Excellence
- Improve forecast accuracy, bias, and error metrics
- Develop and deploy statistical forecasting models and methodologies
- Lead demand segmentation and forecasting strategy (baseline vs. event-driven demand)
- Improve forecast accuracy, bias, and error metrics
- Develop and deploy statistical forecasting models and methodologies
- Lead demand segmentation and forecasting strategy (baseline vs. event-driven demand)
- 3. Process Standardization & Continuous Improvement
- Implement and optimize end-to-end demand planning processes within S&OP cycles
- Identify gaps and lead continuous improvement initiatives across planning teams
- Drive maturity assessments and capability building across regions
- Implement and optimize end-to-end demand planning processes within S&OP cycles
- Identify gaps and lead continuous improvement initiatives across planning teams
- Drive maturity assessments and capability building across regions
- 4. Tools & Systems Enablement
- Partner with IT and digital teams to implement and enhance planning tools (Kinaxis)
- Define system requirements, data models, and reporting standards
- Ensure data quality, integration, and usability for planning processes
- Partner with IT and digital teams to implement and enhance planning tools (Kinaxis)
- Define system requirements, data models, and reporting standards
- Ensure data quality, integration, and usability for planning processes
- 5. Analytics & Insights
- Build advanced analytics and reporting to generate actionable insights
- Leverage AI/ML and automation to enhance forecasting capabilities
- Translate data into business recommendations for leadership
- Build advanced analytics and reporting to generate actionable insights
- Leverage AI/ML and automation to enhance forecasting capabilities
- Translate data into business recommendations for leadership
- 6. Capability Building & Change Management
- Train and mentor regional demand planners
- Develop training materials, playbooks, and knowledge-sharing forums
- Lead change management initiatives to drive adoption of new processes and tools
- Train and mentor regional demand planners
- Develop training materials, playbooks, and knowledge-sharing forums
- Lead change management initiatives to drive adoption of new processes and tools
Benefits
- general: This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- general: A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- general: Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- general: At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- general: Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- general: Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
- general: A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- general: Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- general: At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- general: Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- general: Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
- general: For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
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