Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionField Service Engineer IIR-01363611Field Based RoleBurnaby, Vancouver, Alberta, British Columbia - must be willing to travel in territory and beyondPosition Objective:The Field Service Engineer (FSE) performs service on our customers’ laboratory instruments, such as installations, repairs and preventative maintenance in assigned territory. The FSE positively interacts with customers to solve technical problems and ensure their equipment is performing optimally.Essential Functions:Performs installation, upgrades, updates, repairs and preventative maintenance service on a variety of instrument models on-site at customer labsDisplays professionalism, good communication and technical knowledge in all customer interactionsCollaborates with internal partners to resolve customer issues and improve processesFollows established reporting responsibilities of service ticket documentation (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissionsIs familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, trunk-stock inventory management, etc.Maintains their technical competency level servicing instrument by attending training, staff meetings and remaining up-to-date on new products, markets, customers and competitorsInteracts with customers to explain & offer the sale of service contracts and other service productsMay be required to perform other related duties as required and/or assignedEducation Requirements:Requires a bachelor’s degree in engineering, biology, chemistry or related field, or equivalent work experience and knowledge.Required Qualifications:Valid driver’s license & passportCanadian Citizen/Permanent Resident or hold a valid Canadian work permitProficient in English (other languages are an asset, but not required)Ability to work independently with minimal oversightAble to exercise sound judgment when setting work prioritiesCollaborates effectively with other Field colleagues to achieve the team’s collective goalsQuickly adapts to change with positive attitude and constructive feedbackPreferred Qualifications:3+ years of relevant experience with related science, engineering and/or customer serviceMasters-level degree in related field (eg. biomedical engineering, etc…)Experience in a clinical, diagnostics and/or another regulated laboratory environmentAptitude for learning and understanding IT systems and processesReside in the metropolitan Vancouver area (within ~50km radius of downtown Vancouver)Working Conditions:Majority of work is in a scientific laboratory setting, with the balance (admin) in home office. Candidate is required to be able to lift at least 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Moderately frequent overnight travel required based on workload needs.NOTE: This position is not eligible for relocation benefits. ThermoFisher is committed to hiring a diverse and inclusive workforce. CompensationThe estimated annualized pay range for this position in British Columbia is $56,400.00–$84,600.00.