Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob DescriptionUnity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Service Engineer is responsible for managing all aspects of service support and customer relationship management. The successful candidate will perform instrument repairs on equipment, installation and preventative maintenance. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth. Our engineers have the opportunity to advance their skillset training and working on increasingly complex lab equipment.DESCRIPTIONHow you will make an impact:You will provide comprehensive service support and manage customer relationships while performing instrument repairs, installations, and preventative maintenance.What you will do:Perform onsite repair, maintenance, and troubleshooting of HPLC, UPLC & FPLC systems and other desktop laboratory equipmentPerform instrument repairs on additional assets as needed by the customerAct as a Thermo Fisher Scientific advocate in all capacities in customer laboratoriesEffectively communicate with customer as well as other Service EngineersRepresent Unity Lab Services in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internalRespond to customer service requests through customers service scheduling software (CMMS data system)Promptly acknowledge receipt and contact the end-user to schedule services, ensuring that the schedule meets the customer's needs and entitlementsCommunicate schedule of services to Customer Administration and SupervisorPrioritize and multitask the workload & customer requirements onsite as designated by the manager or leadSeek assistance from peers when unable to quickly meet the customer's expectationsClose out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completionMaintain company assets (tools, inventory, laptop computer, etc.) in good and working conditionOther miscellaneous duties as assignedLocation: This position is site based at the customer location in Cambridge, MA. This position has not been approved for relocation.MINIMUM REQUIREMENTSHow you will get here:High school diploma/equivalentBS degree in Life Sciences, Electronics, or equivalent experience preferred3+ years minimum experience required of independent maintenance, troubleshooting & repair services for HPLC, UPLC & FPLC Chromatography systemsMass spectrometry experience preferredAbility to diagnose and resolve problems with sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environmentSkills:Ability to work on a wide range of equipment – incubators, centrifuges, freezers, LC experience all a plusStrong interpersonal skills, working with people: customer skills, and being able to communicate effectively with a wide variety of peopleProficiency in service administrative and business functionsCompetency for installations, relocations, calibrations, preventive maintenance and troubleshooting/repair, technical supportAbility to read, interpret and analyze component layout drawings, assembly drawings, wiring and labeling diagramsAbility to prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules to meet requirementsIndependently resolve routine customer satisfaction problems, as well as ability to work as part of a group, to accomplish individual and team objectivesPhysical Requirements:Ability to safely lift 50 Lbs with assistance on occasionAbility to safely lift and carry 25-30 Lbs continuously throughout the day on occasionAbility to bend, squat, stretch, and reach on a daily basis in a service functionRegular and reliable attendanceMust possess motor skills appropriate to the taskMust be able to work hours required to get the job doneWorking Conditions:Required to work independently within a customer locationExtensive walking/standing may be required for 75-85% of the dayMay pass through areas where chemical based products may be in useMay be able to use material handling equipment such as push carts and pallet jacksDepending on the hazard, appropriate personal protective equipment may be worn (example: lab coats, coveralls, hood, face shield, respirator, hairnets, steel-toed shoes and/or safety gloves)All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.Compensation and BenefitsThe hourly pay range estimated for this position based in Massachusetts is $40.06–$60.09.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards