Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.LocationThis is a field-based remote role supporting the East Coast region with coverage spanning from Maine to North Carolina, as well as Pennsylvania. The position requires approximately 80% travel within the assigned territory. Relocation assistance is not provided.Discover Impactful WorkJoin our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you will deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You will resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.A Day in the LifePerform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sitesDiagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performanceProvide responsive, professional customer support while meeting service commitments and customer satisfaction goalsTrain and support customers on equipment operation, maintenance practices, and basic troubleshootingAccurately document field service activities, including installation report and service work report, and submit timely through the required systemAssist Commercial Teams with technical information, training, and demonstrationsManage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teamsPartner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issuesKeys to SuccessEducationBachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experienceExperienceDemonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instrumentsStrong diagnostic, troubleshooting and problem-solving abilities for hardware and software issuesExperience mentoring and training others preferredKnowledge, Skills, AbilitiesExcellent interpersonal communication skills and proven ability to build positive customer relationshipsAbility to read and interpret technical documentation, schematics, and engineering drawingsAbility to work independently while maintaining strong team collaborationAvailability to respond to urgent customer needsProficiency with Windows operating systems, networking, and standard business softwareMust follow all safety protocols and be able to work in cleanroom environments when requiredPhysical ability to lift up to 50 lbs. and work in laboratory environmentsOtherMust be legally authorized to work in the United States without sponsorship now or in the futureMust be able to pass a comprehensive background check and drug screenValid driver’s license and ability to travel 80%Compensation and BenefitsThe hourly pay range estimated for this position based in Massachusetts is $40.06–$52.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards