Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionField Service Representative IIR-01363037Territory: Montreal and Surrounding AreaAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.Education/Experience:Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instrumentsPreferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical fieldAdditional relevant certifications are advantageousKnowledge, Skills, and Abilities:Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component levelExperience with ultra-high vacuum systems and high voltage equipment preferredExcellent customer service and communication skills, both written and verbalStrong organizational and time management capabilitiesProficiency with Microsoft Office suite and service management softwareAbility to read and interpret technical documentation and schematicsValid driver's license and ability to travel up to 50-75% within assigned territoryPhysical ability to lift up to 50 lbs and work in various laboratory environmentsProficiency in French and English requiredStrong problem-solving abilities and capacity to work independentlyAdherence to safety protocols and quality standardsAbility to respond to customer needs with short noticeAbility to effectively train and support customers on equipment operationExperience documenting service activities and preparing detailed reportsDemonstrated success in meeting customer satisfaction goalsLa maîtrise de la langue anglaise est requise pour garantir une communication et une collaboration efficaces avec les membres de l'équipe et les dirigeants d'entreprise dans divers endroits à travers le monde, y compris aux États-Unis.English language proficiency is required to ensure effective communication and collaboration with team members and business leaders in various locations globally, including the United States.