Order Entry Specialist - NORDIC language
Thermo Fisher Scientific
Order Entry Specialist - NORDIC language
Job Description
Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout the RoleAt Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide.As an Order Entry Specialist, you will support customers across the NORDICS region by helping ensure customer orders are processed accurately and efficiently throughout the order lifecycle.This role combines order management and customer support activities, with a strong focus on order entry, order modifications, order cancellations, quotations, account maintenance, and stakeholder coordination. Working closely with Sales, Finance, Warehouse, and Customer Service teams, you will help ensure smooth order fulfilment while maintaining high levels of accuracy and service quality.This is a great opportunity for someone looking to build their career in customer operations and order management within an international environmentWhy Join Our Budapest Team?Our Budapest Shared Service Center is a dynamic international hub where talented professionals collaborate across multiple countries, functions, and business divisions.Joining this team means becoming part of a growing organization that values learning, collaboration, and continuous improvement. You will receive structured onboarding, hands-on training, and support from experienced colleagues while gaining exposure to multiple systems, processes, and stakeholders across the business.The team also participates in process improvement and automation initiatives, offering opportunities to contribute ideas and grow your operational expertise over time.What You'll DoProcess customer orders, including order entry, modifications, cancellations, and updates.Support order-related inquiries and provide updates regarding order status and deliveries.Assist with customer account creation, maintenance, and data management activities.Monitor and follow up on order holds to ensure timely resolution.Support quotation-related activities and coordinate with internal stakeholders when required.Maintain accurate customer and order information across multiple systems.Collaborate with Sales, Finance, Warehouse, and Customer Service teams to support customer needs.Work with Oracle E1, SAP, Salesforce, Genesys, and Microsoft Office tools as part of your daily activities.Support reporting and administrative activities while maintaining high levels of accuracy.Participate in process improvement and operational excellence initiatives when opportunities arise.What We're Looking Forany NORDIC language skills (B2 level) and English language skills (C1 level), both written and spoken.Strong attention to detail and commitment to data accuracy.Good organizational skills and ability to manage multiple tasks effectively.Problem-solving mindset and willingness to investigate and resolve issues.Positive attitude and willingness to learn new systems and processes.Ability to work independently while also collaborating effectively within a team.Good communication skills and ability to work with colleagues across different functions.Proficiency in Microsoft Office applications.Nice to HavePrevious relevant experience in customer service, customer support, order management, customer operations, administration, sales support, or another customer-facing environment.Experience with SAP, Oracle, Salesforce, Genesys, or similar systems.Experience working in a multinational or shared services environment.Basic Excel reporting skills.A Bachelor's degree is preferred; however, candidates with relevant experience and a strong willingness to learn will also be considered.What We OfferCompetitive compensation package including annual performance bonus and comprehensive benefits.Hybrid working model with 3 office days per week.Flexible Cafeteria package including SZÉP Card contribution and additional benefit options.Extensive onboarding and training programme, including Oracle E1 and SAP training.Complimentary language courses and access to learning and development opportunities.Opportunities to participate in process improvement and automation initiatives.Career growth opportunities within a global organization.Modern office environment on Váci út with employee parking, relaxation areas, complimentary refreshments, and excellent public transport connections.Supportive, inclusive, and collaborative workplace culture.Ready to Make an Impact?Join a global team where your work helps ensure the smooth delivery of products and services that support scientific innovation around the world.If you're looking for an opportunity to develop your skills, learn new systems, work with international teams, and build a career in customer operations and order management, we'd love to hear from you.
Locations
- Hungary, Budapest
Skills Required
- Microsoft Office applicationsintermediate
- customer serviceintermediate
- SAPintermediate
Required Qualifications
- any NORDIC language skills (B2 level) and English language skills (C1 level), both written and spoken. (experience)
- Strong attention to detail and commitment to data accuracy. (experience)
- Good organizational skills and ability to manage multiple tasks effectively. (experience)
- Problem-solving mindset and willingness to investigate and resolve issues. (experience)
- Positive attitude and willingness to learn new systems and processes. (experience)
- Ability to work independently while also collaborating effectively within a team. (experience)
- Good communication skills and ability to work with colleagues across different functions. (experience)
- Proficiency in Microsoft Office applications. (experience)
- any NORDIC language skills (B2 level) and English language skills (C1 level), both written and spoken. (experience)
- Strong attention to detail and commitment to data accuracy. (experience)
- Good organizational skills and ability to manage multiple tasks effectively. (experience)
- Problem-solving mindset and willingness to investigate and resolve issues. (experience)
- Positive attitude and willingness to learn new systems and processes. (experience)
- Ability to work independently while also collaborating effectively within a team. (experience)
- Good communication skills and ability to work with colleagues across different functions. (experience)
- Proficiency in Microsoft Office applications. (experience)
Preferred Qualifications
- Previous relevant experience in customer service, customer support, order management, customer operations, administration, sales support, or another customer-facing environment. (experience)
- Experience with SAP, Oracle, Salesforce, Genesys, or similar systems. (experience)
- Experience working in a multinational or shared services environment. (experience)
- Basic Excel reporting skills. (experience)
- A Bachelor's degree is preferred; however, candidates with relevant experience and a strong willingness to learn will also be considered. (experience)
- Previous relevant experience in customer service, customer support, order management, customer operations, administration, sales support, or another customer-facing environment. (experience)
- Experience with SAP, Oracle, Salesforce, Genesys, or similar systems. (experience)
- Experience working in a multinational or shared services environment. (experience)
- Basic Excel reporting skills. (experience)
- A Bachelor's degree is preferred; however, candidates with relevant experience and a strong willingness to learn will also be considered. (experience)
Responsibilities
- Process customer orders, including order entry, modifications, cancellations, and updates.
- Support order-related inquiries and provide updates regarding order status and deliveries.
- Assist with customer account creation, maintenance, and data management activities.
- Monitor and follow up on order holds to ensure timely resolution.
- Support quotation-related activities and coordinate with internal stakeholders when required.
- Maintain accurate customer and order information across multiple systems.
- Collaborate with Sales, Finance, Warehouse, and Customer Service teams to support customer needs.
- Work with Oracle E1, SAP, Salesforce, Genesys, and Microsoft Office tools as part of your daily activities.
- Support reporting and administrative activities while maintaining high levels of accuracy.
- Participate in process improvement and operational excellence initiatives when opportunities arise.
- Process customer orders, including order entry, modifications, cancellations, and updates.
- Support order-related inquiries and provide updates regarding order status and deliveries.
- Assist with customer account creation, maintenance, and data management activities.
- Monitor and follow up on order holds to ensure timely resolution.
- Support quotation-related activities and coordinate with internal stakeholders when required.
- Maintain accurate customer and order information across multiple systems.
- Collaborate with Sales, Finance, Warehouse, and Customer Service teams to support customer needs.
- Work with Oracle E1, SAP, Salesforce, Genesys, and Microsoft Office tools as part of your daily activities.
- Support reporting and administrative activities while maintaining high levels of accuracy.
- Participate in process improvement and operational excellence initiatives when opportunities arise.
Benefits
- general: Competitive compensation package including annual performance bonus and comprehensive benefits.
- general: Hybrid working model with 3 office days per week.
- general: Flexible Cafeteria package including SZÉP Card contribution and additional benefit options.
- general: Extensive onboarding and training programme, including Oracle E1 and SAP training.
- general: Complimentary language courses and access to learning and development opportunities.
- general: Opportunities to participate in process improvement and automation initiatives.
- general: Career growth opportunities within a global organization.
- general: Modern office environment on Váci út with employee parking, relaxation areas, complimentary refreshments, and excellent public transport connections.
- general: Supportive, inclusive, and collaborative workplace culture.
- general: Competitive compensation package including annual performance bonus and comprehensive benefits.
- general: Hybrid working model with 3 office days per week.
- general: Flexible Cafeteria package including SZÉP Card contribution and additional benefit options.
- general: Extensive onboarding and training programme, including Oracle E1 and SAP training.
- general: Complimentary language courses and access to learning and development opportunities.
- general: Opportunities to participate in process improvement and automation initiatives.
- general: Career growth opportunities within a global organization.
- general: Modern office environment on Váci út with employee parking, relaxation areas, complimentary refreshments, and excellent public transport connections.
- general: Supportive, inclusive, and collaborative workplace culture.
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