Senior Customer Service Representative
Thermo Fisher Scientific
Senior Customer Service Representative
Job Description
Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.DESCRIPTION:Provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance.Collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism.This role offers professional development opportunities while contributing to groundbreaking scientific advances.REQUIREMENTS:Minimum 2 years of customer service experience in a shared service center, multinational, or office environmentPreferred Fields of Study: Business Administration, Science, or related fieldStrong written and verbal communication skills in English; additional language proficiency may be requiredDemonstrated proficiency in Microsoft Office applicationsExperience with ERP systems and CRM platforms preferredExcellent problem-solving abilities and attention to detailStrong organizational skills with ability to prioritize multiple tasks effectivelyInitiative-taking with a positive, collaborative mindsetAbility to handle complex customer requirements and manage escalations professionallyConsistent record of meeting performance metrics and service level agreementsCapacity to work independently and handle ambiguous situationsAbility to develop and maintain effective relationships with internal and external stakeholdersDemonstrated judgment and diplomacy in customer interactionsWillingness to participate in cross-training and support activities as neededExperience in data accuracy and quality controlAbility to work in a standard office environment with regular computer use
Locations
- Singapore, Singapore
Skills Required
- shared service centerintermediate
- Microsoft Office applicationsintermediate
- ERP systemsintermediate
- data accuracyintermediate
Required Qualifications
- Minimum 2 years of customer service experience in a shared service center, multinational, or office environment (experience, 2 years)
- Preferred Fields of Study: Business Administration, Science, or related field (experience)
- Strong written and verbal communication skills in English; additional language proficiency may be required (experience)
- Demonstrated proficiency in Microsoft Office applications (experience)
- Experience with ERP systems and CRM platforms preferred (experience)
- Excellent problem-solving abilities and attention to detail (experience)
- Strong organizational skills with ability to prioritize multiple tasks effectively (experience)
- Initiative-taking with a positive, collaborative mindset (experience)
- Ability to handle complex customer requirements and manage escalations professionally (experience)
- Consistent record of meeting performance metrics and service level agreements (experience)
- Capacity to work independently and handle ambiguous situations (experience)
- Ability to develop and maintain effective relationships with internal and external stakeholders (experience)
- Demonstrated judgment and diplomacy in customer interactions (experience)
- Willingness to participate in cross-training and support activities as needed (experience)
- Experience in data accuracy and quality control (experience)
- Ability to work in a standard office environment with regular computer use (experience)
- Minimum 2 years of customer service experience in a shared service center, multinational, or office environment (experience, 2 years)
- Preferred Fields of Study: Business Administration, Science, or related field (experience)
- Strong written and verbal communication skills in English; additional language proficiency may be required (experience)
- Demonstrated proficiency in Microsoft Office applications (experience)
Preferred Qualifications
- Excellent problem-solving abilities and attention to detail (experience)
- Strong organizational skills with ability to prioritize multiple tasks effectively (experience)
- Initiative-taking with a positive, collaborative mindset (experience)
- Ability to handle complex customer requirements and manage escalations professionally (experience)
- Consistent record of meeting performance metrics and service level agreements (experience)
- Capacity to work independently and handle ambiguous situations (experience)
- Ability to develop and maintain effective relationships with internal and external stakeholders (experience)
- Demonstrated judgment and diplomacy in customer interactions (experience)
- Willingness to participate in cross-training and support activities as needed (experience)
- Experience in data accuracy and quality control (experience)
- Ability to work in a standard office environment with regular computer use (experience)
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