MNC InsiderMNC Insider

Data Analyst - Contact Center

TransUnion

Data Analyst - Contact Center

full-timePosted: Aug 20, 2026Updated: Sep 3, 2026Mumbai - INDAS

Job Description

TransUnion's Job Applicant Privacy NoticeTeam OverviewWorking closely with TU INDAS This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core ResponsibilitiesThe TU India Key Analyst- Communications Solutions will act as a key analyst of the Solutions Consulting team and is responsible for pre/post sales analytics, value propositions, and business operations reporting. This role will partner and collaborate with stakeholders across the communication solutions team, including sales, product, and solutions consulting stakeholders. The Product Analyst will have the opportunity to create new insights and efficiencies in processes, participate in sales opportunities, present business trends, and lead investigations to create new products and solutions. Required Knowledge And Experiences10-15 years of hands on experience in Data Analysis role from Contact Center industry with expertise in handling data of Sales, Collections, Customer Service etc and can analyze return on investment (ROI) for BFSI, ecommerce, logistics domain clients.Superior communication skills.Microsoft Excel Analysis Skill & Data Interpretation is required (pivot table analysis).PowerPoint Expertise is required (creating compelling sales presentations).Google Big Query or relevant SQL expertise is a plus.TransUnion Overview:At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.TransUnion Job TitleManager I, Analytics Consulting

Locations

  • Mumbai - INDAS

Skills Required

  • handling data of Salesintermediate

Required Qualifications

  • 10-15 years of hands on experience in Data Analysis role from Contact Center industry with expertise in handling data of Sales, Collections, Customer Service etc and can analyze return on investment (ROI) for BFSI, ecommerce, logistics domain clients. (experience, 15 years)
  • Superior communication skills. (experience)
  • Microsoft Excel Analysis Skill & Data Interpretation is required (pivot table analysis). (experience)
  • PowerPoint Expertise is required (creating compelling sales presentations). (experience)
  • Google Big Query or relevant SQL expertise is a plus. (experience)

Responsibilities

  • The TU India Key Analyst- Communications Solutions will act as a key analyst of the Solutions Consulting team and is responsible for pre/post sales analytics, value propositions, and business operations reporting. This role will partner and collaborate with stakeholders across the communication solutions team, including sales, product, and solutions consulting stakeholders. The Product Analyst will have the opportunity to create new insights and efficiencies in processes, participate in sales opportunities, present business trends, and lead investigations to create new products and solutions.

Target Your Resume for "Data Analyst - Contact Center" , TransUnion

Get personalized recommendations to optimize your resume specifically for Data Analyst - Contact Center. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Data Analyst - Contact Center" , TransUnion

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

GeneralGeneral

Answer 10 quick questions to check your fit for Data Analyst - Contact Center @ TransUnion.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.